Nadia Metz
Lafayette,LA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
CVS Pharmacy
Broussard, Louisiana
01.2022 - Current
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Data Entry Clerk
Quantum 3 Media
Charlotte , NC
03.2020 - 12.2021
- Scanned documents into appropriate databases for storage purposes.
- Operated various office equipment such as scanners, printers. when required.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Checked source documents against entered data to ensure accuracy.
- Verified accuracy and completeness of data entry into the database system.
Billing Assistant
AT&T
Lafayette, LA
06.2018 - 07.2021
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Monitored collections activity and maintained contact with customers regarding overdue payments.
- Entered new customer information into the system, including credit limits and payment terms.
- Reconciled accounts to ensure accuracy of billing information.
- Maintained accurate records of all transactions processed within the billing system.
- Worked with team members to identify and develop process improvements.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Gathered information to produce accounts payable reports for review.
- Collected, posted and managed patient account payments.
Education
High School Diploma -
Northside High School
Lafayette, LA05-2017
Some College (No Degree) - Medical Assisting
Unitech Training Academy - Lafayette
Lafayette, LASome College (No Degree) - Criminal Justice
South Louisiana Community College
Lafayette, LASkills
- HIPAA Compliance
- Collections
- Medical billing and collections
- Accounts receivable expertise
- Team Supervision
- Data analysis skills
- Deadline coordination
- Schedule Management
- Performance Coaching
- Employee Scheduling
- Succession Planning
- Workforce Planning
- Maintains confidentiality
- Proofreading
- Data accuracy
- Project Management
- Financial Management
- Customer Satisfaction
Timeline
Customer Service Manager
CVS Pharmacy
01.2022 - Current
Data Entry Clerk
Quantum 3 Media
03.2020 - 12.2021
Billing Assistant
AT&T
06.2018 - 07.2021
High School Diploma -
Northside High School
Some College (No Degree) - Medical Assisting
Unitech Training Academy - Lafayette
Some College (No Degree) - Criminal Justice
South Louisiana Community College