Kelsie Fairbanks
Upton,WY
Summary
Compassionate and detail-oriented caregiver with a strong background in health monitoring and patient support. Expertise in medication assistance and maintaining client well-being, ready to leverage skills to enhance healthcare delivery.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Joe's Food Center
Upton, Wyoming
10.2021 - Current
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Provided exceptional customer service to ensure customer satisfaction.
- Trained staff on customer interaction techniques and service protocols to enhance customer experiences.
- Trained and mentored staff on deli procedures and customer service techniques.
- Maintained knowledge of store products to better assist customers with inquiries.
- Managed inventory and coordinated product ordering to ensure optimal stock availability.
- Monitored inventory levels of all products within the deli department.
- Performed daily opening and closing duties including cash register reconciliation.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Developed weekly specials to promote sales and attract new customers.
Waitress
Remy's Diner
Upton, Wyoming
12.2020 - 10.2021
- Welcomed customers, provided timely answers to inquiries, and suggested specials to boost sales.
- Managed customer orders, ensuring precise food delivery and enhancing overall dining experience.
- Addressed customer complaints with professionalism and urgency.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained food safety standards and cleanliness, safeguarding customers from foodborne illness.
Caregiver
Foothills Assisted Living
Sturgis, South Dakota
02.2014 - 12.2019
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Facilitated personal hygiene routines to promote comfort and dignity for clients.
- Helped clients get in and out of beds and wheelchairs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Prepared meals according to dietary requirements and assisted with feeding.
- Assisted in meal preparation and ensured proper nutrition for residents.
- Monitored health and well-being of clients and reported significant health changes.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services, client condition changes, and medications administered, supporting effective care management.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Organized oral medications for clients following dosage and schedule requirements.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Collaborated with healthcare professionals to streamline and enhance coordination of resident care services.
- Provided companionship to enhance emotional well-being of residents.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Collaborated with healthcare professionals to streamline and enhance coordination of resident care services.
Education
High School Diploma -
Sturgis High School
Sturgis, SD05-2016
Skills
- Customer service
- Inventory management
- Time management
- Change adaptability
- Patient assessment
- Patient care
- Health monitoring
- HIPAA compliance
- Medication assistance
Timeline
Customer Service Manager
Joe's Food Center
10.2021 - Current
Waitress
Remy's Diner
12.2020 - 10.2021
Caregiver
Foothills Assisted Living
02.2014 - 12.2019
High School Diploma -
Sturgis High School