Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nadia Ngozi

Lantana,FL

Summary

Customer-focused professional with 5+ years of experience delivering personalized service and building strong customer relationships. Known for active listening, positive energy, and creating a comfortable in-store experience that supports customer loyalty and sales goals.

Overview

16
16
years of professional experience

Work History

Expert

Apple
Boca Raton, FL
07.2022 - 01.2026

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.

Support and mentor specialists throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.

Limousine Driver

Bell, Peppermill Casino & Resort
Reno, NV
07.2021 - 01.2022
  • Duties include helping guests with luggage from limosuine to rooms, stowing & organizing items for guests to pick up after check-out
  • Helping guests with amenities
  • Maintained contact with front desk & mapped effifient routes for passengers while driving.

Banquet Server

Peppermill Casino & Resort
Reno, NV
06.2021 - 12.2021
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.l
  • Arranged linens and table settings according to seating plan and event theme
  • Provided friendly, courteous service to create memorable moments for guests
  • Maintained event cleanliness during service by promptly clearing dishes after each course.

Transporter

Compassionate Care
Reno, NV
04.2010 - 08.2021
  • Duties included planning, driving to clients homes, and scheduling weekly appointments
  • Performed tasks without supervision, including working with clients and formulating plans with guardianships
  • Transported elderly clients from home or facilities to various appointments
  • Helped deliver paperwork & goods from businesses to facilities.

Education

High School Diploma - undefined

Reed High School
2010

Skills

  • High Energy & Stamina
  • Warm & Friendly
  • Goal/Sells Driven
  • Team Player
  • Active Listening
  • Problem Solving/De-Escalation
  • Building & Maintaining Customer Relationships
  • Punctual
  • Self Starter
  • Motivated
  • Mentorship

Accomplishments

  • Played a key role in improving Business Conversion Sales ranking from #75 to #2 across North American Apple Stores.
  • Collaborated with Expert/Pro teams and supported 250+ employees to drive sales performance and customer experience.
  • Earned multiple perfect NPS scores and frequent leaderboard recognition for top-tier performance

Timeline

Expert

Apple
07.2022 - 01.2026

Limousine Driver

Bell, Peppermill Casino & Resort
07.2021 - 01.2022

Banquet Server

Peppermill Casino & Resort
06.2021 - 12.2021

Transporter

Compassionate Care
04.2010 - 08.2021

High School Diploma - undefined

Reed High School
Nadia Ngozi