Nadia Ngozi
Lake Worth Beach, FL,FL
Summary
Over 2 years of experience in the Apple Store with a focus on obsessing over the customer journey, creating an environment that is positive & warm, and supporting team members in creative ways that help launch forward our whole team mindset. Attentive listening, staying curious, and having a great attitude without giving up no matter how difficult the situation. Finding and working on solutions for the external and internal customer.
Overview
15
15
years of professional experience
Work History
Specialist
Apple
07.2022 - Current
- Uncover customer needs and provide personalized solutions.
- Sales and personal set up for hero products and accessories
- Basic troubleshooting
- Maintaining visual standards for store and backstage areas
Limousine Driver
Bell, Peppermill Casino & Resort
07.2021 - 01.2022
- Duties include helping guests with luggage from limosuine to rooms, stowing & organizing items for guests to pick up after check-out
- Helping guests with amenities
- Maintained contact with front desk & mapped effifient routes for passengers while driving.
Banquet Server
Peppermill Casino & Resort
06.2021 - 12.2021
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.l
- Arranged linens and table settings according to seating plan and event theme
- Provided friendly, courteous service to create memorable moments for guests
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Transporter
Compassionate Care
04.2010 - 08.2021
- Duties included planning, driving to clients homes, and scheduling weekly appointments
- Performed tasks without supervision, including working with clients and formulating plans with guardianships
- Transported elderly clients from home or facilities to various appointments
- Helped deliver paperwork & goods from businesses to facilities.
Education
High School Diploma -
Reed High School
2010
Skills
- High Energy & Stamina
- Warm & Friendly
- Team Player
- Active Listening
- Punctual
- Self Starter
- Motivated
- Interpersonal Communication
- Empathy
Accomplishments
- Employee of the month and specially recognized at each job for excellent/outstanding performance with great reviews from customers/guests.
Focused Achievements
- Top 10% in store for new business leads multiple quarters as a part-time employee.
- 96 TMS score focusing on delivering world-class customer service experiences
- Sharing out best practices for Businesses leads/attatched and one to many practices with internal customers and really adopting the practice.
- Opportunity to be one of the first specialists in the Apple Store to deliver on the demo experience for the Apple Vision Pro and help facilitate group trainings for coworkers.
Timeline
Specialist
Apple
07.2022 - Current
Limousine Driver
Bell, Peppermill Casino & Resort
07.2021 - 01.2022
Banquet Server
Peppermill Casino & Resort
06.2021 - 12.2021
Transporter
Compassionate Care
04.2010 - 08.2021
High School Diploma -
Reed High School