Nadia Nieves
Springfield,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Installation Admin
Trinity Solar System
Holyoke , MA
04.2024 - Current
- Analyzed data collected from completed jobs in order to improve future installations.
- Resolved customer complaints regarding product performance or installation issues promptly.
- Assisted in the development and implementation of production processes and procedures.
- Maintained records of all installation activities, including parts used and labor hours required for each job.
Sales Manager
Rent-A-Center
Springfield , MA
08.2023 - 04.2024
- Maintained accurate records of all transactions between customers and company representatives.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Census Enumerator
Census Bureau
Springfield , MA
08.2020 - 10.2020
- Prepared reports on progress made in completing enumeration activities in assigned territory.
- Participated in training sessions conducted by supervisors on how best to conduct fieldwork operations.
- Resolved any discrepancies encountered while collecting data from households or individuals.
- Ensured that confidential information was kept secure at all times during enumeration process.
Assistant Manager
SUBWAY®Restaurants
Holyoke , MA
06.2017 - 10.2019
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
Education
Bachelor of Arts - Political Science, History
Westfield State University
Westfield, MA05-2023
Westfield High School
Westfield, MA05-2019
Skills
- Bilingual in English and Spanish
- Communication Skills
- Computer Skills
- Detail Oriented
- Analytical Thinking
- Client service and support
Accomplishments
- Dean's list - Every Semester
- Graduated Magna Cum Laude
- Sankofa Scholar
- Double Major (Political Science & History)
- Graduated 3.7/4.0 GPA
Affiliations
- Member, Latinx Association 2019-2023
- Member, Trio and Urban Education programs 2019-2023
- Member, Masspirg 2019-2023
- Intern Springfield District Courthouse 2018-2019
References
References available upon request.
Timeline
Installation Admin
Trinity Solar System
04.2024 - Current
Sales Manager
Rent-A-Center
08.2023 - 04.2024
Census Enumerator
Census Bureau
08.2020 - 10.2020
Assistant Manager
SUBWAY®Restaurants
06.2017 - 10.2019
Bachelor of Arts - Political Science, History
Westfield State University
Westfield High School
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