Nadia Ornelas
JPMorgan Chase
Chandler,AZ
25
years of professional experience
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge. Proven team leader and problem-solver competent in navigating complex situations. Manages pipelines, schedules and projects with organized and detail-oriented mindset. Exceptional customer relationship skills. Seeks every opportunity to improve operations and performance.
Work History
Associate Special Credits Analyst
1 Year 1 Month- Manage, organize and support business litigation matters, including case preparation, legal research and document review.
- Coordinate with in house/outside counsel and internal teams to ensure timely and accurate handling of matters.
- Present cases to management to support litigation strategy.
- Prepare legal documents, case summaries and reports.
- Monitor deadlines to ensure compliance with requirements.
- Assist with settlement negotiations and other dispute resolution activities.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Operations Sr Specialist III
4 Years 9 Months- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Established strong working relationships between departments through constructive communication behaviors to improve cross functional collaboration.
- Played a key role in shaping company culture by promoting core values such as integrity, accountability, and teamwork among employees.
- Offered coaching and resources to help staff maintain progress and achieve goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Default Customer Assistance Relationship Manager
11 Years 8 Months- Hand selected to participate in the original pre-approved loan modification pilot to reduce mortgage default which lead to product expansion and other various projects .
- Hand selected to work the Unique Hardship inbox to develop customized action plans for borrowers experiencing unique financial hardships.
- Enhanced customer satisfaction through prompt resolution of delinquency issues and navigating the loss mitigation process by providing clear communication, guidance and support throughout the experience.
- Exceeded established goals each month and finished in top 5% of all Relationship managers in the department.
Home Lending Loan Processor
7 Years 11 Months- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Provided exceptional customer service while guiding borrowers through the entire loan process by providing timely updates and addressing concerns promptly.
- Facilitated smooth closing processes by collaborating effectively with internal partners and title companies, appraisers, and attorneys.
Skills
Proficient in Chase applications
Analytical Thinking
Process Improvement
Quality Assurance
Cross Functional Collaboration
Conflict Resolution and problem solving
Time Management
Bilingual
Accomplishments
Won awards for receiving outstanding customer satisfaction surveys. Twentyfive time recipient of 5 Key Awards.
Timeline
Associate Special Credits Analyst
JPMorgan Chase
07.2025 - CurrentRead More
Operations Sr Specialist III
JPMorgan Chase Bank
10.2020 - 07.2025Read More
Default Customer Assistance Relationship Manager
JPMorgan Chase Bank
02.2009 - 10.2020Read More
Home Lending Loan Processor
JPMorgan Chase Bank
03.2001 - 02.2009Read More