Nadia Perales
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Learning Trainer
Alorica
08.2023 - Current
- Enhanced learning outcomes by implementing interactive and innovative training methods.
- Collaborated with management to develop targeted training programs for improved employee performance.
- Conducted regular evaluations of training materials, ensuring content relevancy and alignment with industry standards.
Collections Specialist
Alorica
03.2023 - Current
- Serviced customers with debit balance coverage.
- Negotiated payment plans focusing on what works for clients.
- Maintained highest KPI in high volume inbound and outbound service environment.
Operations Specialist
Living Spaces
10.2018 - 08.2022
- Assisted customers with order management and adjustments.
- Organized daily meetings for compliance and team support.
- Managed tracking of payments, equipment, and inventory.
Certified Laser Hair Removal Technician
Laser Derm Med Spa
03.2015 - 10.2018
- Treated clients for Laser Hair Removal and RF skin tightening
- Provided education and sold salon-exclusive skin care products and encouraged service upgrades.
- Maintained treatment rooms and workstations with OSHA standards for safety.
Taxi Cab Driver
BB's Taxi
11.2016 - 05.2018
- Transported passengers to destinations by partnering with dispatch to determine the quickest and safest routes.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Calculated rides costs, received money, and returned change.
Cashier
CVS Health
06.2012 - 09.2014
- Helped customers with completing purchases, locate items, and join reward programs.
- Replenished and organized sales floor merchandise.
- Operated POS terminals to process purchases, returns and exchanges while following standard work procedures.
Education
No Degree - General
UTB TSC
Brownsville, TXSkills
- Attentive Customer Service
- Client Acquisition and Retention
- Written and Verbal Communication
- Teamwork Oriented
- Conflict Resolution
- Creative Problem Solving
- Adaptability
- Time Management
- Basic Computer Skills (Word, Power Point, Excel)
- Training delivery
- E-Learning Platforms
- Trainer coaching
Certification
- Certified Laser Hair Removal Technician - August 2022- August 2024
Timeline
Learning Trainer
Alorica
08.2023 - Current
Collections Specialist
Alorica
03.2023 - Current
Operations Specialist
Living Spaces
10.2018 - 08.2022
Taxi Cab Driver
BB's Taxi
11.2016 - 05.2018
Certified Laser Hair Removal Technician
Laser Derm Med Spa
03.2015 - 10.2018
Cashier
CVS Health
06.2012 - 09.2014
No Degree - General
UTB TSC
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