Nadia Perez
Aurora,Colorado
Summary
Performance-driven, and has 9 years of experience in customer service marked by sales and administrative excellence. A well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty.
Overview
6
6
years of professional experience
Work History
PNC BANK BRANCH BANKER MLO
06.2023 - Current
- Analyze market trends to create financial strategies
- Developed financial strategies to help clients reach their economic goals
- Fraud prevention
STARBUCKS COFFEE COMPANY-SHIFT SUPERVISOR (SSV)
12.2020 - 06.2023
- Accurate cash handling and till/safe usage
- Proficient de-escalation skills
- Customer connecting
- Manages inventory according to sales volume
- Following food and safety standards
- Employee of the quarter, Summer 2021
- Setting shift goals (Peak times, connection questions, personal goals for development by the individual partner, etc.)
- Effective problem-solving in the moment
- Ability to maintain calm and positive during intense situations
SHIFT LEADER/DEVELOPING ASSISTANT STORE MANAGER
Tokyo Joes
01.2018 - 11.2020
- Developed department leadership among team members by coaching and providing challenging assignments.
- Created pre-shift plans for associate lineup and established daily targets for areas such as customer and quality assurance.
- Advanced team by recruiting, leading, teaching and promoting growth opportunities.
- Reported safety issues to prevent accidents and unnecessary delay.
- Appraised, trained and disciplined team members.
Education
Criminology And Criminal Justice
Arizona State University
Vista Academy High School
Denver, CO01.2017
Pickens Technical College
Aurora, CO01.2017
Skills
- Sales Tactics
- Loan Origination
- Financial Product Analysis
- Financial Counseling
- Fraud Monitoring
- Investigate Discrepancies
- Customer Needs Assessment
- Administration and Operations
- Adaptive and Creative
- Retail Management
- New Hire Training
- Schedule Preparation
Timeline
PNC BANK BRANCH BANKER MLO
06.2023 - Current
STARBUCKS COFFEE COMPANY-SHIFT SUPERVISOR (SSV)
12.2020 - 06.2023
SHIFT LEADER/DEVELOPING ASSISTANT STORE MANAGER
Tokyo Joes
01.2018 - 11.2020
Criminology And Criminal Justice
Arizona State University
Vista Academy High School
Pickens Technical College
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