Dylan Kinney
Plano,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
PNC Bank Branch Banker
Four Corners PNC
Frisco, TX
11.2023 - Current
- Primarily on the Platform side assisting with new account openings, taking applications for revolving and installment loans, and servicing account profile errors/changes
- Meeting revenue and exceeding the daily tasks for outbound calls
- Notarize and review documents
- Protecting clients from potential fraud risk
- Looking out for red flags of money laundering and/or identity theft.
PNC Bank Universal Banker
Four Corners PNC
Frisco, TX
01.2022 - 11.2023
- Process transactions, issuing checks, sending wires, assisting with any debit card maintenance, etc
- Cash vault experience that includes purchasing and selling to the branch and carrier services
- Ensuring the bank is within cash limit
- Assist walk-in clients with their banking needs, meet my daily goal for outbound calls, and close HELOC loans
- Ensure bank policy and procedures are followed
- Observe cash and money movement to prevent counterfeit bills from entering the vault and quick-change artists.
Victoria’s Secret Bra Fit Expert
VS Store 1119
Frisco, TX
07.2021 - 11.2022
- Connected with customers on a trusting/personal level to ensure an exceptional personal experience
- As well as greeted clients with proper manners and etiquette in person/via phone
- Responsible for training and coaching new workers on the register and floor
- Work with store manager on close of daily business, filing bank deposits, keeping track of returns, exchanges and payments, replenishing RIFD scans as well as other end of day requirements
- Third highest credit card sales associate in district
- Follow COVID-19 guidelines by disinfecting all machinery after use, sweeping/mopping sells floor, bathroom and warehouse, maintain self-distance, and keeping count of every guess in our store.
Nanny
Self-employed
Plano, TX
03.2020 - 02.2022
- Facilitated safe, caring and warm environment for children between ages of 2 months and 11 years old
- Taught children safe behavior such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas
- Minimized TV and mobile device time by engaging children with games and reading books
- Regulated children’s schedules to balance rest, learning and play
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Education
Plano Senior high school
01.2021
Collin County College
Online Southern New Hampshire University
Skills
- Teller Support
- Data Processing
- Customer Relationship Management
- Account Updates
- Relationship Building
- Business Relationship Management
- Critical Thinking
- Goal Setting
- Willing to Learn
- Adaptable to Market Fluctuations
References
References available upon request.
Timeline
PNC Bank Branch Banker
Four Corners PNC
11.2023 - Current
PNC Bank Universal Banker
Four Corners PNC
01.2022 - 11.2023
Victoria’s Secret Bra Fit Expert
VS Store 1119
07.2021 - 11.2022
Nanny
Self-employed
03.2020 - 02.2022
Plano Senior high school
Collin County College
Online Southern New Hampshire University
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