Ashley Mendez
Summary
I have proven track record in enhancing customer satisfaction and streamlining transaction processes at First Convenience Bank. Excelled in money handling and bilingual communication, significantly improving client trust and efficiency. I demonstrate a strong work ethic and empathy, mastering banking software and regulatory compliance, contributing to a positive and efficient banking environment. I am very hardworking in anything I do and i am skills eager to secure entry-level bank teller position. Ready to help team achieve company goals. I started with FCB around July 5 2022, and got promoted to a supervisor May 30th 2023, and then Promoted to Assistant branch manager in October 10th 2023. I mentally prepared myself for big changes that needed to happen and learned along the process to be a better person and fill the role i needed.
Overview
3
3
years of professional experience
Work History
Bank Teller Assistant Branch Manger
First Convenience Bank
643 N Harvey Mitchell Pkwy 77807
07.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Assisted customers with compromised debit cards and issued new credentials.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with training of new tellers on policies and procedures.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
Back of House Team Member
Chick Fil A
1542 W Villa Maria Rd 77807
07.2021 - 06.2022
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Maintained and sanitized service stations, prep areas, and countertops.
- Contributed to a positive customer experience by preparing high-quality dishes in a timely manner, following established recipes and presentation standards.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
Education
High School Diploma -
Travis B Bryan High School
Bryan, TX05.2022
Skills
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Patience and Empathy
- Banking Software Familiarity
- Regulatory Compliance
- Teller Support
- Strong Work Ethic
- Banking
- Cash Drawer Balancing
- Spanish speaking
- Bilingual
Gym & fishing
I love to stay active and better my own self, and be the best at what I do.
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller Assistant Branch Manger
First Convenience Bank
07.2022 - Current
Back of House Team Member
Chick Fil A
07.2021 - 06.2022
High School Diploma -
Travis B Bryan High School