Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadia Rampersad

Allentown,PA

Summary

Hardworking team member brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Also skilled in training new associates.

Overview

17
17
years of professional experience

Work History

Medical Receptionist

Dedicated Dermatology
06.2022 - Current
  • Receptionist trainer for the Pennsylvania region
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.

Customer Service Representative

Pathfinders Inc
04.2019 - 05.2022
  • Assisting providers and injured workers with billing and workers compensation claim information including claim status and bill status
  • Improving call center functionality and service capacity by resolving customer complaints efficiently and in a timely manner
  • Accurately documenting, researching and resolving customer service issues information
  • Working together with claim adjusters to make sure providers bills get paid or denied within state guidelines and injured workers medicals are paid or denied within state workers compensation guidelines
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Underwriter

Renew Financial
08.2016 - 03.2018
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Evaluating and ensuring overall documents are complete, accurate and compliant
  • Reviewing and analyzing financial documents to approve loans
  • Effectively communicate account status with clients and contractors, while adhering to privacy requirements to provide friendly, knowledgeable and extraordinary service to all parties
  • Ensure that all interactions with clients, sponsors and contractors meet world class customer service standards

Phone Banker

Wells Fargo
12.2012 - 08.2016
  • Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
  • Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
  • Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
  • Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.

Assistant Store Manager

Lady Foot Locker
11.2007 - 01.2012
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.

Education

Some College (No Degree) - Medical Assisting

Lincoln TECHNICAL INSTITUTE -
Allentown, PA

Skills

  • Front Desk Operations
  • Patient Scheduling
  • Insurance Verification
  • Administrative Support
  • Documentation and Recordkeeping
  • Patient Billing
  • Insurance Authorizations
  • Office Management

Timeline

Medical Receptionist

Dedicated Dermatology
06.2022 - Current

Customer Service Representative

Pathfinders Inc
04.2019 - 05.2022

Underwriter

Renew Financial
08.2016 - 03.2018

Phone Banker

Wells Fargo
12.2012 - 08.2016

Assistant Store Manager

Lady Foot Locker
11.2007 - 01.2012

Some College (No Degree) - Medical Assisting

Lincoln TECHNICAL INSTITUTE -

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Nadia Rampersad