Nadia Rosas
Houston,TX
Summary
HARDWORKING EMPOLYEE WITH CUSOMER SERVICE. GOOD KNOWLADGE OF PRODUCT AT STORE , DEDICATED AND ADAPTABLE WITH A PROACTIVE ATTITUDE AND THE ABILITY TO LEARN
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Lewis Food Town
Houston, TX
07.2001 - Current
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to phone customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Macarthur HighSchool
4400 Aldine Mail Rte Rd, Houston, TX 7703906-2000
Skills
- Supervision and leadership
- Problem resolution
- Friendly, positive attitude
- Leadership
- Time management
- Team management
- Data management
- Flexible and adaptable
Timeline
Customer Service Manager
Lewis Food Town
07.2001 - Current
High School Diploma -
Macarthur HighSchool