Windi Smith
Brooklyn,New York
Summary
Accomplished Patient Service Associate with a proven track record at Brookdale Hospital, enhancing patient satisfaction through expert insurance verification and empathetic patient care. Skilled in patient confidentiality and effective communication, I excel in streamlining operations and fostering positive patient experiences. Demonstrated success in improving front office efficiency and patient coordination. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Patient Service Associate
Brookdale Hospital ( Gastroenterology)
02.2024 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
Patient Coordinator
Mount Sinai Hospital
03.2021 - 01.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Patient Navigator
New York Health and Hospitals ( Woodhull )
06.2019 - 03.2021
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
Education
High School Diploma -
Stepping Stones High School
Tampa, FLDiploma -
Mandl College
New York, NY01.2005
Skills
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Professionalism and Etiquette
- Scheduling appointments
- Registration and Scheduling
- Communicating to Patients and Families
Timeline
Patient Service Associate
Brookdale Hospital ( Gastroenterology)
02.2024 - Current
Patient Coordinator
Mount Sinai Hospital
03.2021 - 01.2024
Patient Navigator
New York Health and Hospitals ( Woodhull )
06.2019 - 03.2021
High School Diploma -
Stepping Stones High School
Diploma -
Mandl College
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