Nadia Treadwell
Locust Grove,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in
conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Effective team collaborator, adaptable to changing needs, and consistently focused on achieving
results through efficient and empathetic service. Known for reliability and proactive approach to
meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Provider Services Advocate
Novitas Solutions, Inc.
01.2025 - Current
- Serve as a primary point of contact for healthcare providers, addressing Medicare Part B claim inquiries, payment discrepancies, and appeals.
- Conduct in-depth analysis of claim processing systems to identify errors, interpret denial reasons, and provide guidance on corrections and resubmissions.
- Lead provider education efforts by delivering clear guidance on self-service tools, policy updates, and best practices for claims management.
Ophthalmic Technician
Takle Eye Group
07.2024 - Current
- Educate patients on proper eye care techniques to improve overall ocular health outcomes
- Streamline electronic medical record (EMR) documentation, reducing administrative errors and improving provider workflow.
- Act as a liaison between patients, physicians, and insurance companies to facilitate seamless care coordination and coverage verification.
Customer Service Representative
Olive Garden
01.2021 - 07.2024
- Managed high-pressure situations, resolving escalated customer complaints with professionalism and diplomacy.
- Efficiently handled escalated calls, achieving satisfactory resolutions for both customers and the company
- Delivered exceptional guest experiences by proactively addressing concerns, personalizing service, and fostering a welcoming dining environment.
Customer Sales and Service Expert
HomeGoods
11.2022 - 02.2023
- Provided personalized customer service by assisting shoppers in finding products and making informed purchases.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Supported execution of display plans by adhering to established brand guidelines.
- Processed transactions accurately while promoting sales and loyalty programs.
Education
Vocational Diploma - Allied Surgical Services
Herzing University
Atlanta, GA12.2023
Skills
- Medical History Documentation
- Insurance Verification
- Customer Service
- Provider and Patient Education
- Inbound and Outbound Calling
- Typing Proficiency 55 WPM
- HIPAA Compliance Awareness
- Microsoft Office
- Appointment Scheduling
- Data Entry and Analysis
- CRM Software
- Sales Experience
- Clerical Duties
Certification
Ophthalmic Scribe Certified - OSC
International Joint Commission on Allied Health Perosonel in Opthalmalogy (IJCAHPO)
Timeline
Provider Services Advocate
Novitas Solutions, Inc.
01.2025 - Current
Ophthalmic Technician
Takle Eye Group
07.2024 - Current
Customer Sales and Service Expert
HomeGoods
11.2022 - 02.2023
Customer Service Representative
Olive Garden
01.2021 - 07.2024
Vocational Diploma - Allied Surgical Services
Herzing University
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