Lashunda Brown
Crowley,Tx
Summary
Experienced with managing provider relations and addressing inquiries effectively. Utilizes communication and problem-solving skills to ensure seamless interactions between providers and healthcare organizations. Track record of enhancing provider satisfaction and operational efficiency through strategic initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Provider Services Advocate
UnitedHealth Group
Remote
08.2024 - 11.2025
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
Member Service Representative
TTEC
Remote
12.2023 - 07.2024
- Facilitated effective communication between members and teams to enhance service delivery.
- Resolved member inquiries by conducting thorough research and providing accurate information.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions for members.
- Verified eligibility and compliance with authorization requirements for service providers.
Technical Support Advisor
Kelly Connect
Remote
02.2021 - 10.2023
- Managed multiple concurrent chats, providing prompt assistance without sacrificing attention to detail or quality of service.
- Enhanced customer satisfaction by providing timely and efficient technical support for Apple products.
- Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
- Demonstrated patience when working with frustrated or dissatisfied clients, focusing on finding effective solutions to their problems.
Front Desk Receptionist
Hampton Inn By Hilton
Starkville, MS
08.2018 - 12.2019
- Managed daily front desk operations to ensure seamless guest check-in and check-out experiences.
- Assisted guests with inquiries and requests, providing accurate information about hotel services and local attractions.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness for incoming guests.
- Processed guest payments and maintained accurate financial records to support hotel accounting.
- Trained new front desk staff on procedures and customer service standards to enhance team performance.
Education
High School Diploma -
Choctaw High School
Ackerman, MS05.2014
Skills
- HIPAA compliance
- Claims processing
- Goal-oriented mindset
- Call center experience
- Insurance verification
- Medical Coding
- Prior Authorization Processing
- ICD-10 cM Coding
- Technical support
Certification
- CNA Certification
- Medical Records Technician
- Medical Office Administration
Timeline
Provider Services Advocate
UnitedHealth Group
08.2024 - 11.2025
Member Service Representative
TTEC
12.2023 - 07.2024
Technical Support Advisor
Kelly Connect
02.2021 - 10.2023
Front Desk Receptionist
Hampton Inn By Hilton
08.2018 - 12.2019
High School Diploma -
Choctaw High School