Summary
Overview
Work History
Education
Skills
Certification
Call Center Representative | Top Sales Performer
Timeline
Generic

Nadia Zaki

Boca Raton

Summary

Innovative, highly motivated, success driven individual seeking a position with an established company whose mission is to help others succeed in life. Where I can utilize my communication skills to further to help others to navigate challenges and enhance a positive work environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Reading Tutor

Kumon Center
07.2024 - Current
  • Dedicated and patient reading tutor with a passion for helping students improve their literacy skills and overcome learning challenges. Skilled in using structured reading materials, including books with guided answers, to help students understand concepts, build comprehension, and develop critical thinking skills. Adept at tailoring lessons to each student’s needs, fostering confidence, and creating a supportive learning environment. Strong ability to encourage independent problem-solving while providing clear explanations and guidance.
  • Reading comprehension strategies
  • Literacy skill development
  • Problem-solving using guided materials
  • Personalized lesson planning
  • Patience and encouragement
  • Tracking student progress

Teachers Assistant

The Hab Center
11.2017 - 03.2018
  • Worked with clients with physical and developmental disabilities one to one, used creative strategies to assist with daily activities
  • Reports behavioral or physical changes, documented progress with each client
  • On the Job training, to enhance my social services skills

Psychology Seminar Assistant

David Gracer and Laurel Casey
01.2010 - 05.2010
  • Helped to organize psychology themed mini activities for a full college classroom.
  • Explained instructions and provided examples of key terms and analogies for the class.

Office Manager

Dr. William E. O’Connor, ENT
06.2003 - 06.2009
  • Responsible for office management duties for a busy ENT and Allergy practice.
  • Handled medical billing using ICD-9 and CPT in a timely fashion and accurately entered all information into various systems as appropriate.
  • Ensured all patients were handled with sensitivity, confidentiality, and a pleasant disposition.
  • Medical marijuana growth and learning information

Education

Associates - Liberal Arts, Psychology and Human Services

Burlington College
Vermont
01.2015

High School Diploma - undefined

West Warwick High School
01.2006

Skills

  • High-volume inbound/outbound sales
  • Customer relationship management
  • Persuasive communication and negotiation
  • Objection handling and closing techniques
  • Performance-driven and goal-oriented

Certification

Knowledgeable in multiple treatment modalities including 12 step, DBT, CBT, and Art Therapy, and products for clients with disabilities. Also has knowledge in medical coding and sales.

Call Center Representative | Top Sales Performer

  • 2016, 2017, 2019
  • Results-driven and customer-focused call center representative with a proven track record of exceeding sales targets and consistently ranking as a top performer on the team. Skilled in building rapport with customers, identifying their needs, and providing tailored solutions to drive sales and enhance customer satisfaction. Adept at handling high call volumes while maintaining professionalism, accuracy, and efficiency. Strong ability to close deals, overcome objections, and contribute to team success through mentorship and collaboration.

Timeline

Reading Tutor

Kumon Center
07.2024 - Current

Teachers Assistant

The Hab Center
11.2017 - 03.2018

Psychology Seminar Assistant

David Gracer and Laurel Casey
01.2010 - 05.2010

Office Manager

Dr. William E. O’Connor, ENT
06.2003 - 06.2009

Associates - Liberal Arts, Psychology and Human Services

Burlington College

High School Diploma - undefined

West Warwick High School

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