Nadia Zaki
Boca Raton,Florida
Summary
Innovative, highly motivated, success driven individual seeking a position with an established company whose mission is to help others succeed in life. Where I can utilize my communication skills to further to help others to navigate challenges and enhance a positive work environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Reading Tutor
Kumon Center, Stuart, FL
Stuart, FL
07.2024 - Current
- Dedicated and patient reading tutor with a passion for helping students improve their literacy skills and overcome learning challenges. Skilled in using structured reading materials, including books with guided answers, to help students understand concepts, build comprehension, and develop critical thinking skills. Adept at tailoring lessons to each student’s needs, fostering confidence, and creating a supportive learning environment. Strong ability to encourage independent problem-solving while providing clear explanations and guidance.
- Reading comprehension strategies
- Literacy skill development
- Problem-solving using guided materials
- Personalized lesson planning
- Patience and encouragement
- Tracking student progress
Call Center Representative
Vacations Agency
Deerfield Beach, FL
2017 - 2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Exhibited high energy and professionalism when dealing with clients and staff.
Teachers Assistant
The Hab Center, Boca Raton, FL
Boca Raton, FL
11.2017 - 03.2018
- Worked with clients with physical and developmental disabilities one to one, used creative strategies to assist with daily activities
- Reports behavioral or physical changes, documented progress with each client
- On the Job training, to enhance my social services skills
Psychology Seminar Assistant
David Gracer and Laurel Casey, Providence, Rhode Island
Providence, Rhode Island
01.2010 - 05.2010
- Helped to organize psychology themed mini activities for a full college classroom.
- Explained instructions and provided examples of key terms and analogies for the class.
Office Manager
Dr. William E. O'Connor, ENT, Providence, Rhode Island
Providence, Rhode Island
06.2003 - 06.2009
- Responsible for office management duties for a busy ENT and Allergy practice.
- Handled medical billing using ICD-9 and CPT in a timely fashion and accurately entered all information into various systems as appropriate.
- Ensured all patients were handled with sensitivity, confidentially, and a pleasant disposition.
- Medical marijuana growth and learning information
Education
Associates - Liberal Arts, Psychology and Human Services
Burlington College
Vermont01.2015
High School Diploma - undefined
West Warwick High School
01.2006
Skills
- High-volume inbound/outbound sales
- Customer relationship management
- Persuasive communication and negotiation
- Objection handling and closing techniques
- Performance-driven and goal-oriented
Certification
Knowledgeable in multiple treatment modalities including 12 step, DBT, CBT, and Art Therapy, and products for clients with disabilities. Also has knowledge in medical coding and sales.
Timeline
Reading Tutor
Kumon Center, Stuart, FL
07.2024 - Current
Teachers Assistant
The Hab Center, Boca Raton, FL
11.2017 - 03.2018
Psychology Seminar Assistant
David Gracer and Laurel Casey, Providence, Rhode Island
01.2010 - 05.2010
Office Manager
Dr. William E. O'Connor, ENT, Providence, Rhode Island
06.2003 - 06.2009
Associates - Liberal Arts, Psychology and Human Services
Burlington College
High School Diploma - undefined
West Warwick High School
Call Center Representative
Vacations Agency
2017 - 2019