Nadia Zuniga
Zion,IL
Summary
Dynamic Patient Benefit Advocate with extensive experience at Erie Family Health Center, excelling in insurance verification and patient communication. Proven ability to resolve inquiries empathetically while enhancing patient satisfaction. Bilingual and skilled in EMR systems, I effectively collaborate with teams to streamline processes and improve service delivery in healthcare settings.
Overview
6
6
years of professional experience
Work History
Patient Benefit Advocate
Erie Family Health Center
Waukegan, IL
09.2021 - Current
- Check in/out patients for their appointments
- Patient Intake
- Verified patients' insurance
- Collect copays/ past balances
- Processed urgent referrals and prior authorization.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Processed documents for Northwestern financial assistance applications.
- Assisted the patient with Medicaid applications.
- Explained various admission forms and policies, acquiring signatures for consent.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Shift Leader
Taco Bell
Waukegan, IL
01.2019 - 06.2021
- Scheduled staff shifts, considering peak times and individual availability.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Collaborated with management to set performance goals and evaluate progress.
- Monitored inventory levels and ordered supplies as needed.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
Education
Medical Billing Certificate -
College of Lake County
Grayslake, IL12-2024
High School Diploma -
Waukegan High School
Waukegan, IL05-2019
Skills
- Insurance verification
- Data entry
- Patient documentation
- Customer service
- Patient communication
- Time management
- Team collaboration
- Problem solving
- New employee enrollment
- Benefits administration
- Healthcare benefits
- Leadership skills
- Patient intake
- Medical billing certification
- Bilingual
- EPIC
- EMR systems
- Excel
- Microsoft
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Patient Benefit Advocate
Erie Family Health Center
09.2021 - Current
Shift Leader
Taco Bell
01.2019 - 06.2021
Medical Billing Certificate -
College of Lake County
High School Diploma -
Waukegan High School