NADIA TERRAZAS
El Paso,US
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Quality Assurance Supervisor
Teleperformance
11.2022 - Current
- Analyzed quality and performance data to support operational decision-making.
- Provided development team with insights and recommendations on how to improve accuracy and functionality by reviewing and analyzing internal data.
- Implemented process improvements to increase accuracy in quality assurance operations.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or identifying the root cause.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Prepared and interpreted Excel reports, complete with comprehensive analysis of top outliers as well as top missed errors for development team.
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Used Excel and lark to maintain database of test reports and calibration records.
Quality Analyst
Teleperformance El Paso
11.2021 - 11.2022
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Analyzed quality and performance data to support operational decision-making.
- Train new hires joining the QA team and continuously mentor them closely to exceed expectations.
- Assisted in aligning the new Boise site, hosting and answering all questions in meetings directly to Operation Managers and Team Leads. Trained the Quality Analysts for the project.
- Compiled and distributed weekly feedback to team leaders and agents to improve accuracy and quality.
Social Media Moderator
Teleperformance El Paso
05.2020 - 11.2021
- Dealt with all manner of content and adapted as necessary to the needs of the client
- Managed videos to ensure policy was being followed.
Waiter/Bartender
Cabo Joe's
04.2018 - 03.2020
- Worked every position based on need, sometimes switching mid-shift
- Assisted management with opening and closing duties
- Trained new team members on restaurant protocols and mentored closely to improve performance
- Provided friendly and efficient customer service.
Education
Some College - Computer Science
El Paso Community College
El Paso, TXSkills
- QA Methodologies Mastery
- Software Quality Assurance Knowledge
- Audit Processes
- Report Creation
- Training Implementation
- New Project Development
- Quality Improvement
- Critical Thinking
- Time Management
Timeline
Quality Assurance Supervisor
Teleperformance
11.2022 - Current
Quality Analyst
Teleperformance El Paso
11.2021 - 11.2022
Social Media Moderator
Teleperformance El Paso
05.2020 - 11.2021
Waiter/Bartender
Cabo Joe's
04.2018 - 03.2020
Some College - Computer Science
El Paso Community College
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