Nadina Jones
Bella Vista,USA
Summary
Accomplished Senior Client Services Project Manager with a proven track record at Quad, adept in client relationship management and strategic problem solving. Expertise in leading cross-functional teams to deliver projects on time and within budget. Skilled in data analysis and fostering strong stakeholder relationships, ensuring exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Client Services Project Manager-Walmart
Quad
Bentonville, AR
07.2023 - 11.2024
- Served as the main point of contact for the Walmart SparkShop account. Developed and maintained strong relationships with decision-makers and stakeholders through clear, honest, and timely communication.
- Ensured clients received exceptional service and support by proactively assessing client needs, and resolving issues effectively to secure trust and reliability.
- Managed and oversaw all aspects of client projects, from initial concept to delivery, through cross-functional collaboration with project leads, internal stakeholders, and vendor partners.
- Ensured projects were delivered on time, on budget, and met the expectations of the client.
- Developed strategies for improving operational efficiency within assigned projects.
Community and Marketing Manager
EQL Finance
Remote
04.2022 - 04.2023
- Implemented Agile project management methodologies and cross-functional team collaboration skills to create and manage multiple digital marketing projects throughout the project lifecycle.
- Led weekly meetings with project teams, and key stakeholders. Collaborated to identify and remove project barriers.
- Utilized CRM software to maintain accurate client records and provide account support to over 25,000 customers.
- Employed problem-solving skills to lead weekly customer ticket review meetings and propose resolutions to key stakeholders, and cross-functional teams.
Special Education Teacher and SME
Rogers Public Schools
Rogers, AR
01.2017 - 06.2022
- Fostered trustworthy relationships with parents, students, and cross-functional teams through relational intelligence, and frequent communication.
- Utilized SaaS to write and design engaging, in-person, virtual, and e-learning courses with interactive presentations, deliverables, visual content, and skill assessments.
- Served as a liaison, advocate, and contract negotiator for 24 caseload students with disabilities, and their families.
- Presented data and analysis to support the development of educational plans for students with special needs, collected through 1:1 conversations, performance metrics, surveys, emails, and student records.
- Actively sought coaching and supervisor feedback to identify opportunities for professional growth by inviting District Instructional Experts to demonstrate and evaluate classroom teaching and course content.
Special Education Teacher and SME
Bentonville Public Schools
Bentonville, AR
08.2019 - 03.2022
- Collaborated with stakeholders and cross-functional teams to create a modified 9th-grade English Course Curriculum Guide for students with special needs by identifying project requirements, scope, timelines, and project teams.
- Planned curriculum milestones and deliverables, sourced supplemental materials, secured funding, and monitored the project until completion.
- Managed a portfolio of 24 accounts by creating and maintaining educational materials, interfacing with cross-functional teams and parents, and meeting legal compliance and time-sensitive deadlines with 100% on-time delivery.
- Budgeted classroom expenses, wrote purchase orders, and sourced project funding.
Education
Master's Degree - Special Education
Harding University
Rogers, AR12.2018
Bachelor's Degree - English
University of Arkansas
Fayetteville, AR05.2015
Associate's Degree - Child Development
San Jacinto Community College
Pasadena, TX12.2012
Skills
- Client Relationship Management
- Account Oversight
- Verbal and Written Communication
- Strategic Problem Solving
- Customer Service
- Project Leadership
- Data Analysis
Certification
- Project Management Professional (PMP), 06/01/23
- Google Data Analytics Certificate, 06/01/23
- Google Project Management Certificate, 05/01/23
- Udemy-Six Sigma: Certified Lean Six Sigma White Belt (Accredited), 06/01/23
Professionalmemberships
Project Management Institute, 05/01/23-Present
Timeline
Senior Client Services Project Manager-Walmart
Quad
07.2023 - 11.2024
Community and Marketing Manager
EQL Finance
04.2022 - 04.2023
Special Education Teacher and SME
Bentonville Public Schools
08.2019 - 03.2022
Special Education Teacher and SME
Rogers Public Schools
01.2017 - 06.2022
Master's Degree - Special Education
Harding University
Bachelor's Degree - English
University of Arkansas
Associate's Degree - Child Development
San Jacinto Community College
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