Nadine Cruz Vega
Roanoke,VA
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Carilion Clinic
Roanoke, VA
05.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Patient Access Supervisor
New Horizons Healthcare, Roanoke
Roanoke, VA
12.2021 - 05.2023
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
- Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
Patient Access Representative
New Horizons Healthcare, Roanoke
Roanoke, VA
05.2019 - 12.2021
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Teacher's Assistant
Salem Montessori School
Salem, VA
12.2017 - 05.2019
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
- Maintained safety and security by overseeing students in recess environments.
Cashier
Hamricks Market
Roanoke, VA
09.2017 - 12.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Education
Some College Credits - Nutrition Sciences
Hutchinson Community College
Hutchinson, KSSome College Credits - Nursing
Virginia Western Community College
Roanoke, VABachelor of Science - Nursing
Radford University
Radford, VA05.2026
High School Diploma -
Academia Discipulos De Cristo
Bayamon, PR05.2016
Skills
- Mobility Assistance
- Infection Prevention
- Patient Observation
- Information Protection
- IV Insertion
- Blood Glucose Monitoring
- Corrective Action Planning
- Catheter Care
- Clinical Training
- Patient Services
- Professional Bedside Manner
Timeline
Patient Care Technician
Carilion Clinic
05.2023 - Current
Patient Access Supervisor
New Horizons Healthcare, Roanoke
12.2021 - 05.2023
Patient Access Representative
New Horizons Healthcare, Roanoke
05.2019 - 12.2021
Teacher's Assistant
Salem Montessori School
12.2017 - 05.2019
Cashier
Hamricks Market
09.2017 - 12.2017
Some College Credits - Nutrition Sciences
Hutchinson Community College
Some College Credits - Nursing
Virginia Western Community College
Bachelor of Science - Nursing
Radford University
High School Diploma -
Academia Discipulos De Cristo