Miss-Laure Longin
Lehigh Acres,FL
Summary
I am reliable and upbeat which has helped me be successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Hardware Sales Associate
Lowes
12.2021 - 09.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Representative
Call Center
02.2018 - 11.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Coronado High School
Fort Myers South Fort Myers High School
Skills
- Data Entry
- Planning and Coordination
- Active Listening
- Excellent Communication
- Written Communication
- Training and Development
Languages
French
Timeline
Hardware Sales Associate
Lowes
12.2021 - 09.2023
Customer Service Representative
Call Center
02.2018 - 11.2021
Coronado High School
South Fort Myers High School