Nadine Ellis
Fort Lauderdale
Summary
Detail-oriented professional with a proven track record in hospitality services. Skilled in guest relations and problem-solving, dedicated to enhancing guest experiences and ensuring satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Schultehotels
Hollywood, FL
06.2022 - Current
- Welcomed and assisted guests with check-in and check-out processes to ensure smooth arrivals and departures.
- Managed room bookings using property management system, optimizing occupancy rates and guest experiences.
- Resolved guest inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
- Coordinated with housekeeping to maintain cleanliness standards, ensuring timely room availability for guests.
- Provided information on hotel amenities and local attractions, increasing guest engagement and experience quality.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Housekeeping Supervisor
Opal Grand Resort & Spa
Delray Beach, FL
11.2022 - 12.2023
- Supervise and coordinate housekeeping activities, including room cleaning, public area maintenance, and laundry operations
- Train, motivate, and mentor the housekeeping team to deliver exceptional service
- Conduct inspections to ensure adherence to cleanliness and quality standards
- Collaborate with other departments to meet guest expectations and address any issues
- Maintain inventory of cleaning supplies and equipment
- Assist in scheduling and coordinating staff shifts
- Handle guest inquiries and resolve complaints promptly and professionally
- Uphold safety and sanitation standards, ensuring a healthy work environment
- Supervise and coordinate housekeeping activities, including room cleaning, public area maintenance, and laundry operations
- Train, motivate, and mentor the housekeeping team to deliver exceptional service
- Conduct inspections to ensure adherence to cleanliness and quality standards
- Collaborate with other departments to meet guest expectations and address any issues
- Maintain inventory of cleaning supplies and equipment
- Assist in scheduling and coordinating staff shifts
- Handle guest inquiries and resolve complaints promptly and professionally
- Uphold safety and sanitation standards, ensuring a healthy work environment
Housekeeping Supervisor
Marriott
Pompano Beach, FL
06.2021 - 09.2022
- Streamlined inventory management, ensuring adequate supplies were available for daily tasks while minimizing waste.
- Supervises housekeeping staff as duties are being performed
- Supervises the duties and tasks of laundry staff
- Stocks and maintains supply rooms; orders supplies according to a budget
- Receives, processes, and handles guest complaints in regard to housekeeping services
- Ensures that rooms are kept clean and free from hazards
- Ensures that all common areas are kept clean and free from hazards
- Organizes all staff during the day and hosts daily meetings with housekeeping staff
- Assists guests with questions and basic requests
- Provides a high level of customer service at all times; remains professional
- Trains new housekeepers and support staff
- Meets with company officials regularly in order to provide progress reports and address issues
Housekeeping Supervisor
Sawgrass Grand Hotel
Sunrise, FL
01.2020 - 05.2021
- Supervised housekeeping staff, ensuring adherence to cleanliness standards and protocols.
- Trained new team members on proper cleaning techniques and safety procedures.
- Conducted regular inspections to maintain high-quality service and guest satisfaction.
- Developed and implemented efficient cleaning schedules to optimize workflow.
- Coordinated inventory management of cleaning supplies and equipment for operational efficiency.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular inspections of guest rooms and public areas to maintain high standards.
- Coordinated schedules and managed workload to meet or exceed hotel occupancy demands.
- Reduced guest complaints by conducting regular room inspections and addressing issues promptly.
Education
High School Diploma -
Hallandale High School
Hallandale, FLSkills
- Customer service
- Problem-solving skills
- Guest services
- Hospitality services
- Guest relations
- Guest accommodations
- Housekeeping
- Reservations
- Problem-solving
- Computer skills
- Phone and email etiquette
Timeline
Housekeeping Supervisor
Opal Grand Resort & Spa
11.2022 - 12.2023
Front Desk Agent
Schultehotels
06.2022 - Current
Housekeeping Supervisor
Marriott
06.2021 - 09.2022
Housekeeping Supervisor
Sawgrass Grand Hotel
01.2020 - 05.2021
High School Diploma -
Hallandale High School