Nadine Gray
East Orange,NJ
Summary
Enthusiastic and friendly PCC/TCC motivated to work with patients, families and care teams efficiently. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator/Treatment Coordinator
Riverside Oral Surgery
West Orange, NJ
05.2023 - Current
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Explain treatment choices to patients and helped determine best options.
- Present financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Schedule surgeries, managed pre-certifications and verified insurance coverage.
- Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintain detailed records of patient treatments, ensuring accurate billing and efficient followups.
Patient Care Coordinator
Professional Physical Therapy
West Orange, NJ
01.2022 - 05.2023
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Completed insurance verifications and claim forms for patient intake and processing.
- Processed patient intake information and updated medical records prior to treatment.
- Demonstrated flexibility during changes to patient care practice.
- Provided administrative support for patient care staff.
Junior Clinic Administrator
Massage Envy
12.2017 - 12.2021
- Respond to customer inquiries or complaint
- Manage staff, preparing work schedules and assigning specific duties
- Protect company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Answering/directing phone calls and scheduling appointments to fulfill client needs
- Obtain a 30% sales closing or greater on membership/retail sales
Paraprofessional
Pillar Care Continuum
10.2016 - 12.2021
- Member of The Crisis Behavioral Team
- Promote student learning by providing individualized support to reinforce classroom topics
- Physically and verbally interact with students to engage with individuals throughout the day
- Assist teachers with lesson preparation and curriculum implementation
- Support students in developing strategies for individual needs and classroom group dynamics
- Prepare visual aids, equipment and classroom displays
- Apply positive reinforcement for performance to redirect negative behaviors
Lead Preschool Teacher
KinderCare Learning Center
06.2013 - 06.2016
- Created and implemented developmentally appropriate curriculum addressing all learning styles
- Taught children foundational skills such as colors, shapes and letters
- Developed well-managed classroom of 10 children
- Implemented hands-on play-based strategies such as games and crafts for experiential learning
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
Education
Undergraduate Certificate - Medical Coding And Biling
DeVry University
Associate - Early Childhood Education ECE
02.2014
High School Diploma -
East Orange Campus High School
East Orange, NJ06-2005
Skills
Registration and Scheduling, administrative and office support, organized and efficient, ability to work independently and as a team player, work in a Fast Paced environment w/ expectational customer service and phone etiquette, and verify insurance/Pre-authorizations
Timeline
Patient Care Coordinator/Treatment Coordinator
Riverside Oral Surgery
05.2023 - Current
Patient Care Coordinator
Professional Physical Therapy
01.2022 - 05.2023
Junior Clinic Administrator
Massage Envy
12.2017 - 12.2021
Paraprofessional
Pillar Care Continuum
10.2016 - 12.2021
Lead Preschool Teacher
KinderCare Learning Center
06.2013 - 06.2016
Associate - Early Childhood Education ECE
Undergraduate Certificate - Medical Coding And Biling
DeVry University
High School Diploma -
East Orange Campus High School