Nadine Henson
Houston
Summary
Detail-oriented Billing Specialist skilled in dispute resolution and payment validation. Proven ability to manage customer inquiries effectively and enhance account management processes.
Overview
13
13
years of professional experience
Work History
Billing Specialist
Liveops
Houston
04.2024 - Current
- Managed incoming customer inquiries related to billing disputes and adjustments.
- Answered customer inquiries regarding billings, payments, account status.
- Secured customer enrollments in home protection plans
Correctional Officer
Texas Department Of Criminal Justice
Houston
07.2012 - 04.2023
- Monitored inmate behavior to maintain safety and security in the facility.
- Conducted routine inspections of cells and common areas for contraband.
- Enforced rules and regulations to ensure compliance among inmates.
- Prepared incident reports detailing any disturbances or violations.
- Assisted in emergency response procedures during critical incidents.
- Participated in continuous training programs on safety and security protocols.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Supervised video surveillance systems to observe prisoner and visitor interactions during visitation
- Facilitated clear and open communications with facility areas to enhance safe operations.
- Conducted headcounts to ensure that all inmates were accounted for.
- Operated security control systems to monitor entrances, exits, and movement within the facility
- Organized documentation for audits
- handled inmate family inquiries and external calls
Education
High School Diploma -
Humble High
Humble, TX05-1985
Skills
- Billing and payment processes
- Account management
- Dispute resolution
- Software proficiency
- Customer relationship management
- Payment validation
- Time management
- Goal setting
- Analytical thinking
- Communication skills
- Customer service
- Multitasking and organization
Affiliations
- I enjoy reselling clothing on Poshmark and Ebay. I also have a passion for reading, finding new opportunities and learning.
Languages
English
Full Professional
Versatile
- I adapt very well in any situtation. I am self taught in a lot of my capabilities. I have a very positive mindset and always ready to learn or do whatever is necessary to complete my tasks.
References
References available upon request.
Timeline
Billing Specialist
Liveops
04.2024 - Current
Correctional Officer
Texas Department Of Criminal Justice
07.2012 - 04.2023
High School Diploma -
Humble High