NADINE LOUIS
Famous Brands
Brooklyn
1
Certification
35
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Teller/Banker/Customer Care Rep.
3 Years 3 Months- Managed customer accounts, ensuring compliance with banking regulations and policies.
- Analyzed financial data to provide tailored banking solutions for clients.
- Developed strategic initiatives to improve customer service satisfaction metrics.
- Collaborated with cross-functional teams to streamline loan processing workflows.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Balanced teller drawers and ATM cash.
Assistant Store Manager
20 Years 9 Months- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Handled scheduling for store shifts to achieve adequate staffing.
Shift Supervisor
14 Years- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Monitored security and enforced loss prevention strategies during shift.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
Associate Degree - Technology in Computer And Information Sciences
Skills
Customer service
Customer relations
Relationship building
Problem resolution
Computer proficiency
Call management
Administrative support
Microsoft Office Suite
Clerical support
Dispute resolution
Product and service solutions
Office equipment proficiency
Certification
C.A.R.E.S MODEL
Timeline
Teller/Banker/Customer Care Rep.
Popular Bank
10.2022 - 01.2026Read More
Assistant Store Manager
Famous Brands
11.2005 - CurrentRead More
Shift Supervisor
Popeyes Louisana Kitchen
09.1991 - 09.2005Read More
Medgar Evers College of The City University of New York
Associate Degree from Technology in Computer And Information Sciences
Read More