Nadine Mirabal
Buford,GA
Summary
Leadership Development Program Manager Employee Development | Business Planning | Performance Evaluation Professional and effective leader in cultivating a positive work culture through leadership development of people with operational excellence background. Proficient in impacting and driving results through people and leadership training that aligns with business goals, values, and mission. Instrumental in building close relations with employees and coordinating with leadership to assist in increasing operational efficacy and strategizing toward business goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Leadership Development Program Manager
Rollins, Inc
07.2022 - 08.2023
- Responsible for execution, facilitation, and continuous improvement of Rollins Leadership Development four-stage program in support of all Service Manager and Branch Manager Trainees
- Facilitated leadership, people, and operational training through blended approach via four-stage, yearlong program to ensure new leaders are equipped to lead their teams and branch operations
- Partnered with multiple SMEs, department leads, and instructional design team to ensure training material is current, relevant, and innovative
- Increased manager engagement in employee development with education and tools to drive culture of learning throughout field operations
- Responsible for delivering and evaluating cohort pilot of leadership development program process with small manager group to improve and enhance learning and training of participants
- Facilitated High-Performance Organization process to build and strengthen leadership teams, create clarity, and drive alignment align with business goals, purpose, values and mission.
Branch Manager
Orkin LLC
07.2016 - 07.2022
- Arrange and lead sales meetings to review progress and devise and execute effective strategies accordingly, enhancing sales performance
- Oversee hiring and recruiting process to ensure induction of quality resources, conduct performance appraisals on a yearly basis, and issue terminations after thorough discussions with senior management
- Administer state licensing education renewal procedures aiming at delivering outstanding and speedy services
- Manage multifaceted projections on various topics and prepare profit and loss reports while sorting out factual data to update policies accordingly
- Leadership of service and sales teams to perform and align with business goals and results.
Branch Manager Trainee
Orkin LLC - SW Region
04.2014 - 06.2016
- Assisted one regional and 10-12 branch managers in identifying and fulfilling staffing needs and conducting recruiting process
- Assisted in route plans for various branches, schedules for multiple operations, assessed customer service requirements, provided assistance in devising effective strategies to exceed client expectations
- Assisted management in various sales operations and assured strict compliance with set guidelines to attain proper licenses
- Delivered standardized development instructions to upgrade staff skills and confirm increased productivity levels
- Carried regular visits to 10-12 branches within region, anticipating needs and certified fulfillment of defined requirements within shortest possible time to sustain operational excellence.
- Maintained friendly and professional customer interactions
Region Customer Service Center Manager
Orkin - SW Region
09.2008 - 03.2014
- Prepared important documentation required for hiring procedures with a focus on accuracy and in-time completion to avoid any unwanted delays in induction and linked operations
- Managed recruiting process and coordinated with other regional branches to offer sufficient administrative training for effective management and operational efficiency
- Evaluated employee performance thoroughly and terminated negligent staff members by consulting with leadership and concerned management
- Oversaw regional staff payments to assure 100% transparency in financial matters and directed 12-14 call center agents to certify delivery of exceptional services to strengthen confidence in the company.
Region Administrative Assistant
Orkin - SW Region
04.2005 - 08.2008
- Managed whole process of hiring and recruitment and catered to management and employee needs in various branches
- Coordinated with regional branches in devising plans and initiating administrative training programs to further upskill employees with advanced knowledge
- Conducted thorough branch employee investigations to conclude informed decisions on particular matters and organized conferences and face-to-face discussions with executives for future planning, employee training and company compliance changes
- Monitored auditing process and registered customer queries while addressing and resolving complex issues of clients.
Education
Bachelor in Business Administration with a Focus in Human Resources -
Purdue Global University
Purdue University
Texas A&M University
AIB International
Rollins Learning Center
Atlanta11.2016
Skills
- Leadership Development
- Sales Leadership
- Cultivating Culture
- Mentorship/Coaching
- Strategic Leadership
- Communication
- Time Management
- Problem-Solving
- Interpersonal Skills
- Facilitation
- Operations Management
- P&L Management
- Systems Optimization
- Revenue Growth
Awards
ESGR Patriot Award 2020 Top 5 Leader for Employee Retention 2019 Top 5 Leader Safety Award 2020 Top 5 Termite Sales 2020 Top 10 Leader Award for Employee Engagement 2013/2014 Circle of Excellence Award Outstanding Student Academic Excellence Award- Rollins Management Development School 2016 Outstanding Student Team Award – Rollins Management Development School 2016
Timeline
Leadership Development Program Manager
Rollins, Inc
07.2022 - 08.2023
Branch Manager
Orkin LLC
07.2016 - 07.2022
Branch Manager Trainee
Orkin LLC - SW Region
04.2014 - 06.2016
Region Customer Service Center Manager
Orkin - SW Region
09.2008 - 03.2014
Region Administrative Assistant
Orkin - SW Region
04.2005 - 08.2008
Bachelor in Business Administration with a Focus in Human Resources -
Purdue Global University
Purdue University
Texas A&M University
AIB International
Rollins Learning Center
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