Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nadine Sertuche

Victoria,TX

Summary

Dedicated mental health professional bringing background working with individuals suffering from substance abuse and behavioral disorders. Focused on client advocacy, prevention and education to reduce impacts and recurrence of serious issues. Collaborative with multidisciplinary teams to create solid support networks for client needs.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Goodwill Industries Of Houston
Houston, TX
01.2023 - 03.2023
  • Greeted customers and identified their needs.
  • Resolved customer inquiries in a timely manner.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.

Practicum Student

C.o.o.l. Prison Ministries
Houston, TX
01.2022 - 05.2022
  • Participated in weekly case conferences to discuss progress and treatment plans for clients.
  • Collaborated with multidisciplinary teams to ensure the best care possible for each client.
  • Educated family members on how to support their loved ones during difficult times.
  • Documented all interactions with clients according to HIPAA guidelines.
  • Developed and practiced study techniques to retain information and meet assignment objectives.
  • Planned and completed group projects, working smoothly with others.
  • Served Pastor by organizing documentation, arranging meetings and updating involved parties.

Customer Service Representative

Kohls Department Store
Tomball, TX
11.2021 - 02.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Client Care Associate

Treatment Associates
Victoria, TX
08.2019 - 05.2020
  • Provided services to clients by responding to inquiries and resolving issues.
  • Supported clients by handling service requests, answering questions and acting as consistent resource.
  • Assisted clients with daily living, enforcing rules by making sure all were present for group meetings.
  • Administered drug screenings.
  • Administered medications in a timely manner.

Education

Associate of Applied Science - Basic Counseling Skills

Lone Star College System
Spring, TX
05-2022

Associate of Applied Science - Substance Abuse Counseling

Lone Star College System
Spring, TX
05-2022

Certificate - Nursing Assistant

Victoria College
Victoria, TX
06-2011

Certificate - Medical Assisting

Victoria College
Victoria, TX
05-2008

GED -

Victoria College
Victoria, TX
06-2001

Skills

  • Teamwork
  • Exceptional Communicator
  • Focused and Detail-Oriented
  • Client Evaluation
  • Goal Setting
  • Intervention Planning
  • Specimen Testing
  • Substance Abuse Knowledge
  • Motivational Interviewing
  • Clinical Documentation
  • Written Communication
  • Client Counseling
  • Active Listening

Accomplishments

President's List 2017

President's List 2019

President's List 2020

Timeline

Customer Service Associate

Goodwill Industries Of Houston
01.2023 - 03.2023

Practicum Student

C.o.o.l. Prison Ministries
01.2022 - 05.2022

Customer Service Representative

Kohls Department Store
11.2021 - 02.2022

Client Care Associate

Treatment Associates
08.2019 - 05.2020

Associate of Applied Science - Basic Counseling Skills

Lone Star College System

Associate of Applied Science - Substance Abuse Counseling

Lone Star College System

Certificate - Nursing Assistant

Victoria College

Certificate - Medical Assisting

Victoria College

GED -

Victoria College

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Nadine Sertuche