Nadine Laure Lekou Yamba
Guandzhou,China
Summary
Dynamic Community Manager at Ambelia Sarl with a proven track record in enhancing member engagement and fostering relationships with local businesses. Skilled in operations management and conflict resolution, I successfully organized events that increased participation by 30%, while streamlining communication and training staff to optimize community interactions.
Overview
5
5
years of professional experience
Work History
Community Manager
Ambelia Sarl
Douala, Cameroon
03.2021 - 04.2026
- Developed and executed community engagement strategies to enhance member participation.
- Fostered relationships with local businesses to create collaborative events and promotions.
- Managed social media platforms, increasing audience interaction and brand awareness.
- Organized workshops and events, facilitating knowledge sharing among community members.
- Analyzed community feedback to improve service offerings and address concerns effectively.
- Coordinated volunteer programs, enhancing member involvement in community initiatives.
- Led outreach efforts to attract new members, expanding the organization's network and influence.
- Monitored industry trends, adapting strategies to meet evolving community needs efficiently.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
Education
Bachelor of Science -
University of Dschang
Douala, CameroonSkills
Community engagement
Tenant and eviction laws
Daily operations management
Property inspections
MS office suite
Operations management
Property tours and inspections
Vendor management
Relationship building
Leasing and sales
Conflict handling
Daily operations oversight
Schedule planning
Online advertising
Customer relationship management
Customer support
Staff training
Resident relations
Employee performance management
Financial budgeting and reporting
Languages
French
Native or Bilingual
Timeline
Community Manager
Ambelia Sarl
03.2021 - 04.2026
Bachelor of Science -
University of Dschang