Nadinestephanie Avelar
Alamogordo,NM
Summary
Proven track record in customer service and problem-solving, demonstrated at Speaking Rock Entertainment Center where I effectively managed high-stress situations, enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in resolving complaints and disputes, ensuring customer satisfaction and repeat business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Speaking Rock Entertainment Center
08.2015 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender Shift Manager
Funkmyers Rec Room
02.2023 - 06.2024
Server
Applebee's Grill + Bar
05.2012 - 12.2020
Education
High School Diploma -
Americas Highschool
El Paso, TX05.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Food Handlers, and TABC
Timeline
Bartender Shift Manager
Funkmyers Rec Room
02.2023 - 06.2024
Customer Service Representative
Speaking Rock Entertainment Center
08.2015 - 07.2024
Server
Applebee's Grill + Bar
05.2012 - 12.2020
High School Diploma -
Americas Highschool
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