Nadira Ali
Honolulu,HI
Summary
Project Coordinator 4+ years of experience in customer service, sales, and teaching, contributed to improved customer satisfaction, increase in sales, and provided high quality instruction to students. In 2 years, helped reduce dissatisfied service metrics, supported return patronage, and documented student progress to keep parents informed.
Overview
7
7
years of professional experience
Work History
Licensure Coordinator
Optum
Eden Prarie, MN
05.2023 - Current
- Increased licensure compliance rate from 86% to 98% in 2 months
- In 4 months, reduced licensure renewal compliance backlog by 25% while increasing accuracy to 99.9%
- Would coordinate small team meetings and handle individual project work
- Entered data, generated reports, and produced tracking documents.
Front Desk Agent
Hilton
Bloomington, USA
08.2019 - 03.2023
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Grew hotel occupancy rate by 32% in 6 months, exceeding goals
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Bilingual Staffing Specialist
Doherty Staffing Solutions
Edina, USA
09.2022 - 12.2022
- Successfully placed 50+ bilingual candidates in roles in 4 months, increasing productivity by
- Acted as liaison between clients and temporary employees, resolving any issues or concerns that either may have encountered or foresee
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation
Sales Associate
Zara
Bloomington, USA
11.2018 - 08.2019
- Generated 15% increase in sales in 3 months, exceeding monthly sales goal
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
Teacher's Assistant
Kumon
Bloomington, USA
06.2016 - 06.2017
- Would assist around 20 children daily on learning packets and effectively interact with children from ages of 5-12 and work towards age-appropriate milestones
- Supported instructor with test administration, curriculum development and assignment grading
- Increased student grades by 10% in 6 months, with individualized instruction plans.
Education
Bachelor Of Science - Business Administration
Metropolitan State University
Saint Paul, MN05.2024
Skills
- Attention to Detail
- Critical Thinking
- Resourceful
- Team Player
- Teamwork
- Time Management
- Communication
- Project Coordination
- Program Management
- Data Collection
- Data Verification
- Regulatory Compliance
Timeline
Licensure Coordinator
Optum
05.2023 - Current
Bilingual Staffing Specialist
Doherty Staffing Solutions
09.2022 - 12.2022
Front Desk Agent
Hilton
08.2019 - 03.2023
Sales Associate
Zara
11.2018 - 08.2019
Teacher's Assistant
Kumon
06.2016 - 06.2017
Bachelor Of Science - Business Administration
Metropolitan State University
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