Amanda Johnson

• Evaluated performance of staff and addressed areas needing improvement.
• Participated in staff training sessions, acquiring new skills and knowledge.
• Supported case management processes, tracking deadlines and updating case statuses.
• Built and maintained working relationships with peers and upper management.
• Participated in team meetings, presentations and special events.
• Processed and filed documentation, ensuring accuracy and confidentiality.
• Monitored compliance with office policies and procedures.
• Coordinated meeting schedules and prepared necessary materials for team briefings.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Part-Time

• Followed care plan and directions to administer medications.
• Engaged with patients and families to provide emotional support and daily living instruction.
• Redirected clients with memory issues, providing safety guidance protection.
• Improved patient outlook and daily living through compassionate care.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Laundered clothing and bedding to prevent infection.
• Helped clients with personal needs from exercise to bathing and personal grooming.
• Made beds, swept floors, and sanitized surfaces to support activities of daily living.
• Monitored health and well-being of clients and reported significant health changes.
• Helped clients get in and out of beds and wheelchairs.
• Maintained detailed records of services performed on clients.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Maintained detailed case log of all cases assigned to monitor progress and completion.
• Completed comprehensive face-to-face and phone interviews with applicants, household members, references, and employers to generate reports to document in the home study.
• Ran background checks of all household members 14 years and older, and obtained data on character, financial status, and personal history.
• Edited and revised content based on feedback to meet SAFE Home Study standards.
• Reported results of interviews, data, written observations, and photographs produced the final home study.
• Coordinated participation in craft fairs and other recruitment events to promote the company and attract foster parents.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Scheduled and confirmed appointments and meetings for monthly visits with foster parents.
• Strong time management skills.
• Ability to work collaboratively with diverse groups.
• Skilled in telework and virtual meeting environments (Microsoft Teams and Zoom).

• Interviewed client, parents, foster parents, school officials and other related parties to fully understand child's individual needs.
• Conducted assessments of foster homes and children under care.
• Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
• Worked with community resources to engage youth in pro-social activities and help families access services.
• Used job-related software to compose or prepare correspondence, case notes, and technical reports.
• Attended hearings with victims to provide emotional support.
• Maintained confidentiality through stringent handling of case files and data.
• Arranged adoptions and found foster homes for abandoned or abused children if reunification with birth parents is unsuccessful.
• Investigated reports or indications of abuse, neglect, or exploitation of at-risk adolescents and children.
• Proficiency in Microsoft Office products (Word, PowerPoint, Excel, and Outlook).
• Organizational skills and the ability to perform multiple tasks simultaneously.
• Knowledge of multi-line phone operation.

• Communicated with parents about daily activities and any concerning behaviors.
• Enforced rules to teach good manners and maintain safe environment.
• Used positive reinforcement and behavior modeling to instill discipline in children.
• Sanitized toys and tables to maintain clean, safe environment.
• Cared for children of various ages and assisted with feeding, dressing and daily activities.
• Assisted children in development of social, communication and problem-solving skills.
• Maintained daily records of activities, behaviors, meals, and naps.
• Planned and implemented engaging activities to encourage creativity and expression.