Nadira Malik-Bey
Arlington
Summary
Detail-oriented professional with expertise in patient care and electronic health records management. Proven ability to ensure compliance and facilitate smooth service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Eligibility Representative
Accredo Health Group
Orlando
10.2023 - Current
- Reviewed documents for accuracy and compliance with company standards.
- Verified customer information using internal databases and verification tools.
- Conducted follow-ups on incomplete verification requests to ensure timely resolution.
Patient Access Specialist
Texas Health Resources Presbyterian Hospital
Prosper
10.2022 - 09.2023
- Managed patient registration processes ensuring accurate data entry and verification.
- Assisted patients with questions regarding billing and insurance coverage options.
- Facilitated communication between patients and medical staff for smooth service delivery.
Front Desk Receptionist
IVFMD
Irving
02.2022 - 07.2022
- Handled incoming calls, scheduling appointments, and maintaining accurate records.
- Processed visitor check-ins, ensuring security protocols were followed consistently.
- Trained new reception staff on procedures and customer service standards diligently.
Patient Representative
CareNow Urgent Care
Irving
01.2021 - 02.2022
- Assisted patients in completing necessary forms and documentation accurately.
- Maintained patient records in electronic health systems efficiently and securely.
- Collected patient payments, reconciled accounts receivable, and prepared financial reports.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT08-2027
Associate of Applied Science - Biology
Dallas College
Dallas, TX12-2022
High School Diploma -
Ranchview High School
Irving, TX06-2019
Skills
- Patient care and support
- Electronic health records management
- Customer service excellence
- Medical terminology proficiency
- Microsoft Office applications
- Confidentiality and privacy
- Telephone etiquette and communication
- Conflict resolution
- Multitasking Abilities
- Vital sign monitoring
- Collecting specimens
Certification
- BLS and CPR Certified
- Completed Foundations of Nursing, currently in Clinical Portion.
Timeline
Eligibility Representative
Accredo Health Group
10.2023 - Current
Patient Access Specialist
Texas Health Resources Presbyterian Hospital
10.2022 - 09.2023
Front Desk Receptionist
IVFMD
02.2022 - 07.2022
Patient Representative
CareNow Urgent Care
01.2021 - 02.2022
Bachelor of Science - Nursing
Western Governors University
Associate of Applied Science - Biology
Dallas College
High School Diploma -
Ranchview High School
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