Nadirah Tavernier
Tallahassee
Summary
Detail-oriented and data-driven professional with experience in account management, compliance, reporting, and cross-functional coordination. Proven ability to manage high-volume data, ensure regulatory compliance, and maintain accurate documentation across government and private-sector settings. Skilled at tracking performance metrics, supporting audits, and facilitating process improvements. Seeking to transition into a Grant Manager or Grant Coordinator role to support funding initiatives, ensure compliance, and contribute to mission-driven organizational impact.
Overview
10
10
years of professional experience
Work History
Certified Correctional Officer
MTC Gadsden
Quincy, FL
11.2024 - Current
- Maintain strict compliance with state and institutional regulations, ensuring timely and accurate documentation.
- Manage sensitive case data and prepare detailed incident and compliance reports.
- Coordinate with multiple departments to support operational efficiency and policy adherence.
- Demonstrate strong conflict resolution and communication skills in fast-paced, high-stakes environments.
Customer Account Specialist II
City of Tallahassee
Tallahassee, FL
02.2024 - 11.2024
- Managed a portfolio of client accounts, ensuring accurate tracking, analysis, and reporting of account activity.
- Generated reports on account performance and service metrics, aligning with grant reporting requirements.
- Ensured compliance with transportation regulations and internal standards.
- Collaborated with cross-functional teams to resolve issues and enhance customer service delivery.
- Identified process improvements to strengthen efficiency and client satisfaction.
Assistant Rural Carrier
United States Postal Service
Tallahassee, FL
02.2018 - 08.2023
- Maintained accurate records of mail distribution, deliveries, and service transactions.
- Ensured adherence to federal postal regulations and operational protocols.
- Managed logistics across designated routes and trained new employees on compliance and safety.
- Supported process improvements that enhanced routing efficiency and service consistency.
Crime Intelligence Technician
Florida Department of Children and Families
Tallahassee, FL
09.2019 - 09.2020
- Conducted detailed data entry and validation to ensure accuracy of sensitive information.
- Created reports and dashboards for internal analysis and decision-making.
- Supported investigative workflows by gathering and analyzing data from multiple sources.
- Assisted departments with ad hoc data requests, supporting transparency and compliance efforts.
Customer Service Team Lead
Conduent Inc. (Verizon & Aetna)
Tallahassee, FL
02.2018 - 08.2019
- Supervised daily operations of customer support teams to ensure compliance with quality standards.
- Utilized CRM systems to document cases, track performance, and generate reports.
- Coached team members, introduced process improvements, and enhanced service accuracy.
Customer Service Lead
iQor Inc.
Miramar, FL
07.2016 - 01.2017
- Led customer support operations, documenting case activity in enterprise systems.
- Trained and mentored new hires to strengthen performance and workflow adherence.
- Ensured compliance with organizational policies and performance benchmarks.
Education
Associate of Arts -
Tallahassee State College
Tallahassee, FL07-2020
Certified Correctional Officer - undefined
Florida Department of Corrections | Chipola State College
01-2025
Skills
- Data & Reporting: Microsoft Excel, Trapeze, CRM platforms, records management
- Compliance & Documentation: Policy adherence, auditing support, data accuracy, confidentiality handling
- Operational Coordination: Cross-department collaboration, process improvement, workflow tracking
- Communication: Reporting, stakeholder correspondence, presentation preparation
- Compliance Oversight
- Data Integrity
- Grant Reporting
- Cross-Functional Collaboration
- Client Relations
- Policy Implementation
- Documentation Accuracy
- Organizational Efficiency
- Security procedures
Timeline
Certified Correctional Officer
MTC Gadsden
11.2024 - Current
Customer Account Specialist II
City of Tallahassee
02.2024 - 11.2024
Crime Intelligence Technician
Florida Department of Children and Families
09.2019 - 09.2020
Assistant Rural Carrier
United States Postal Service
02.2018 - 08.2023
Customer Service Team Lead
Conduent Inc. (Verizon & Aetna)
02.2018 - 08.2019
Customer Service Lead
iQor Inc.
07.2016 - 01.2017
Certified Correctional Officer - undefined
Florida Department of Corrections | Chipola State College
Associate of Arts -
Tallahassee State College