Robyn Bell
1880 NW 36ST Apt 4,FL
Summary
Focused Correctional Officer offering 4.5-year history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations.
Overview
10
10
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Certified Correctional Officer
South Florida Reception Center
2019.03 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enforced rules and regulations to maintain order among inmates.
- Conducted routine and emergency head counts.
- Responded to emergency situations and de-escalated hostile confrontations.
Customer Service Representative
Walgreens Corporate Office
2018.09 - 2019.03
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Alorica
Customer Service Agent
2018.04 - 2018.08
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Police Dispatcher
Miami Dade Police Department
2017.01 - 2018.03
- Used specialized software to track and maintain case incident numbers and logs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Skilled at working independently and collaboratively in a team environment.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Customer Service Supervisor
2013.06 - 2016.12
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Associates - Arts (criminal justice
Strayer University
Miami, Fl 2011.03 - 2012.06
Bachelors Degree - undefined
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC06.2018
Skills
- Microsoft Word and Typing
- Inmate Behavior Modification Tactics
- File and Records Management
- Daily Logs
- Occupational Hazard Mitigation
- Journal Preparation
- Defensive Tactics
- Rehabilitation and Counseling
- Booking Procedures
- Disciplinary Action
- Incident Reports
- Physical Restraint
Certification
Certified in CPR (Expires May 2019)
Certified 911 Public Safety Telecommunications Operator
Additional Information
Certified through FDLE as a certified Correctional Officer
Certified in CPR
Trained in Defensive Tactics
Timeline
Certified Correctional Officer
South Florida Reception Center
2019.03 - Current
Customer Service Representative
Walgreens Corporate Office
2018.09 - 2019.03
Alorica
Customer Service Agent
2018.04 - 2018.08
Police Dispatcher
Miami Dade Police Department
2017.01 - 2018.03
Customer Service Supervisor
2013.06 - 2016.12
Associates - Arts (criminal justice
Strayer University
2011.03 - 2012.06
Certified in CPR (Expires May 2019)
Certified 911 Public Safety Telecommunications Operator
Bachelors Degree - undefined
Bachelor of Science - Criminal Justice
Strayer University
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