Nadisha Nieves
Orlando,FL
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
6
6
years of professional experience
Work History
Service Team Coordinator
Chen Medical
08.2025 - Current
- Coordinated patient appointment scheduling
- Process medication refills request
- Schedule patient transportation services
- Submitted and tracked prior authorizations
- Coordinated specialist referrals
- Assisted with medical billing and coding tasks
- Routed calls to the appropriate department
- Coordinated Durable Medical Equipment (DME) orders and requests
- Remote
Phlebotomist
Rheumatology Associates
08.2024 - 08.2025
- Collected blood specimens through venipuncture
- Maintained clean and sterile examination rooms
- Process requisition forms
- Keep lock box secured
- Order supplies for inventories
Patient Care Technician
Walgreens
05.2024 - 08.2024
- Assist RPH with filling prescriptions and label preparation
- Transfer E-quest prescription
- Assist members and pharmacies with quality customer service
- Genesys WDE experienced
- Work with other team members to troubleshoot arising issues
Customer Service Representative (CSR)
Greenway Dodge
08.2023 - 08.2024
- Schedule appointments for member services
- Place outbound calls to follow up on missed appointments
- Research warranties on member policies
- Transferred call to designated departments
Phlebotomist
True Health
08.2022 - 08.2023
- Collected blood specimens through venipuncture
- Athena Software Knowledge
- Collect and handle specimen appropriately
- Maintained sterilization within used areas
- Process requisition forms
- Keep lock box secured
- Order supplies for scheduled inventory
Medical Assistant (MA)
Upperline Health Foot and Ankle
08.2021 - 08.2022
- Assist alongside provider
- Imaging and diagnostics
- Athena Fax experienced
- Obtained and recorded patient's vital signs
- Educate patients post-op surgery
- Schedule appointments
- Maintain clean and sterile examination rooms
- Collect specimen
- Toenail trimming
- Numbing experienced
- Administered injections
- Surgery prep
Caregiver
Somerby Lake Nona
03.2021 - 08.2021
- Incontinence change
- Dispose of biohazard
- Provided daily personal care for elderly residents, bathing, dressing, and grooming while maintaining dignity.
- Assisted with mobility using transfer belt and gait aid to reduce fall risk during ambulation.
- Implemented engaging cognitive activities like puzzles and reminiscence sessions to support memory.
- Maintained accurate daily notes and communicated care changes during shift handovers to nurses.
- Monitored vital signs and reported abnormal readings to nursing staff for timely intervention.
- Prepared nutritious, texture-appropriate meals based on dietary plans and observed eating tolerance.
Caregiver
NHC Healthcare
07.2020 - 10.2020
- Incontinence change
- Dispose of biohazard
- Provided daily personal care for elderly residents, bathing, dressing, and grooming while maintaining dignity.
- Assisted with mobility using transfer belt and gait aid to reduce fall risk during ambulation.
- Implemented engaging cognitive activities like puzzles and reminiscence sessions to support memory.
- Maintained accurate daily notes and communicated care changes during shift handovers to nurses.
- Monitored vital signs and reported abnormal readings to nursing staff for timely intervention.
- Prepared nutritious, texture-appropriate meals based on dietary plans and observed eating tolerance.
Education
Associates of Science - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL10-2026
Diploma - Medical Assistant
Concorde Career Institute
Orlando, FL08-2021
Skills
- Healthcare Compliance
- Patient Management
- Data Analysis
- Medical Transcription
- Inventory Control
- Time Management
- Team Collaboration
- Problem Solving
- Adaptability
- Attention to Detail
- Charting
- Icd-10
- CPT
- HCPS
- CMS-1500
- Experienced in various Medical Software
- HIPPA certified
- Customer service oriented
- Goal driven
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Follow-up skills
- Appointment scheduling
- Order processing
- Documentation
Timeline
Service Team Coordinator
Chen Medical
08.2025 - Current
Phlebotomist
Rheumatology Associates
08.2024 - 08.2025
Patient Care Technician
Walgreens
05.2024 - 08.2024
Customer Service Representative (CSR)
Greenway Dodge
08.2023 - 08.2024
Phlebotomist
True Health
08.2022 - 08.2023
Medical Assistant (MA)
Upperline Health Foot and Ankle
08.2021 - 08.2022
Caregiver
Somerby Lake Nona
03.2021 - 08.2021
Caregiver
NHC Healthcare
07.2020 - 10.2020
Diploma - Medical Assistant
Concorde Career Institute
Associates of Science - Medical Billing and Coding
Ultimate Medical Academy