Nadiya Brown
Charlotte,NC
Summary
Dedicated customer service professional, driven to help increase customer satisfaction index. Skilled at time management and reflective listening. Offering strong phone etiquette and 8+ years experience of customer service.
Overview
8
8
years of professional experience
Work History
LMBT
Zeel
Charlotte , NC
10.2017 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
LMBT
Massage Envy
Charlotte , NC
07.2017 - 12.2018
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Recommended follow-up visits, additional services and products to help clients pursue wellness goals.
- Utilized membership model to build recurring client relationships and improve wellness.
LMBT
Massage Envy
Fayetteville , NC
08.2016 - 07.2017
- Assisted with bookkeeping, filing and maintaining clients' records.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.
Customer Service Representative
Never Stop Select Services
Wilmington , NC
08.2013 - 06.2014
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Consulted with customers about service and billing issues.
Education
Board Certification - Licensed Massage And Bodywork Therapist
Miller Motte Technical College
Wilmington NC07.2016
Diploma -
New Hanover High School
Wilmington, NC06.2014
Skills
- Active listening
- Critical thinking
- Planning & organizing
- Data management
- Personable
- Troubleshooting
Timeline
LMBT
Zeel
10.2017 - Current
LMBT
Massage Envy
07.2017 - 12.2018
LMBT
Massage Envy
08.2016 - 07.2017
Customer Service Representative
Never Stop Select Services
08.2013 - 06.2014
Board Certification - Licensed Massage And Bodywork Therapist
Miller Motte Technical College
Diploma -
New Hanover High School
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