Nadiya Medvid
bloomingdale,IL
Summary
General Manager with proven success leading large hospitality teams and multi-million-dollar operations. Expertise in sales growth, cost control, staff development, and high-volume operations. Track record of increasing revenue, optimizing labor and food costs, and building strong leadership teams while maintaining exceptional service and compliance standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Giordano's
Chicago, IL
08.2023 - Current
- Directed operational strategies to enhance guest satisfaction and drive repeat business.
- Facilitated staff training programs to improve employee performance and service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Assistant General Manager
Giordanos
Chicago, IL
11.2021 - 08.2023
- Oversaw daily operations to ensure adherence to company standards and policies.
- Implemented training programs for staff, enhancing team performance and service quality.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Restaurant Manager
Giordanos
Chicago, IL
06.2020 - 11.2021
- Oversaw daily restaurant operations to ensure exceptional guest experiences.
- Trained and developed team members, enhancing service quality and performance.
- Implemented cost-control measures, improving profitability while maintaining high standards.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Server/Bartender/Certified Trainer
Giordano's
Chicago, IL
04.2015 - 06.2020
- Assisted in opening the Las Vegas Giordano’s.
- Trained new team members for the Navy Pier location from 2015-2019
- Delivered exceptional customer service, ensuring a welcoming atmosphere for guests.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender/Server
Buca Di Beppo
Orland Park, IL
03.2013 - 01.2015
- Provide outstanding service and paying close attention to detail resulted a high number of guests requesting to sit in my section on a daily basis.
- Maintain stock levels to prevent shortage of critical items.
- Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
- Describe all menu items. Consistently meeting or exceeding sales goals.
- Certified to train new servers about the menu and how the restaurant is ran.
- Recognized as a 'Closing Server' which includes, mentoring new servers, being accountable for all wait staff, closing side work duties, and closing down the restaurant every scheduled shift.
- Perform all other duties as assigned.
Cashier/Server
Buffalo Wild Wings
Chicago Ridge, IL
05.2009 - 03.2014
- Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings.
- Take guests to their designated table, give information about specials, handle special requests, and provide waiters information.
- Train new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
- Work with individual servers to improve performance. Skillfully anticipate and addressed guests service needs.
- Describe menu items and daily drink specials in detail. Provide recommendations upon request, and accurately relay various ingredients and cooking methods of menu items.
- Check customer ID to ensure age requirement for consumption of alcoholic beverages.
- Maintain a clean environment, and adhering to proper sanitation standards.
Education
Associate of Science - Art And Science
Moraine Valley Community College
Palos Hills, IL03-2013
Cosmetology License - Cosmetology
Paul Mitchell The School
Tinley Park, IL08-2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and development
- Organizational development
Certification
- Diamond Nails
- Academy Pro Extension Class
- Ryder Makeup
Timeline
General Manager
Giordano's
08.2023 - Current
Assistant General Manager
Giordanos
11.2021 - 08.2023
Restaurant Manager
Giordanos
06.2020 - 11.2021
Server/Bartender/Certified Trainer
Giordano's
04.2015 - 06.2020
Bartender/Server
Buca Di Beppo
03.2013 - 01.2015
Cashier/Server
Buffalo Wild Wings
05.2009 - 03.2014
Associate of Science - Art And Science
Moraine Valley Community College
Cosmetology License - Cosmetology
Paul Mitchell The School