Nadiya Sokolan
Jersey City,NJ
Summary
Dynamic leader with proven expertise in customer engagement and team development, honed at Nordstrom. Excelled in boosting regional sales through strategic planning and exceptional service, achieving notable revenue growth. Skilled in multitasking and clear communication, fluent in English, Ukrainian, and Russian. Demonstrates professionalism and ethics, fostering strong client relationships and team performance. Currently in school working on my CNA license. I am seeking to join the medical field and start gaining experience to further my education and career.
Overview
7
7
years of professional experience
Work History
Bartender/ Server
Brickyard Bar And Grill
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Regional Sales Manager
Nordstrom
05.2022 - 07.2023
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Hired and trained new employees.
- Lead scheduling for team.
Regional Sales Manager
Nordstrom
04.2017 - 05.2022
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
Education
Bachelor of Science - Nursing
City College of New York
New York, NY03.2025
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ04.2023
Associate of Arts - Business
Highline College
Seattle, WA12.2018
Skills
Strong multitasking
Customer Service
Highly reliable
Clear and effective communication
Outgoing Personality
Customer service expertise
Complex Problem-Solving
Team training and development
Fluency in English, Ukrainian and Russian
Patient Scheduling
Professionalism and Ethics
Appointment Setting
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Bartender/ Server
Brickyard Bar And Grill
09.2024 - Current
Regional Sales Manager
Nordstrom
05.2022 - 07.2023
Regional Sales Manager
Nordstrom
04.2017 - 05.2022
Bachelor of Science - Nursing
City College of New York
Bachelor of Science - Business Management
Grand Canyon University
Associate of Arts - Business
Highline College
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