Nadja Waxenegger
CT
Summary
Seasoned professional with over 15 years of project and operations management experience in different sectors including government, non-profit and small, women owned businesses, leading teams of 15-20 during year-long process improvement projects. Managed large-scale process improvement projects from inception to completion. Talent for creating and flowcharting processes to improve organizational effectiveness from the ground up. Skilled at e-mail marketing, text communications and other digital tools to attract new business. Completed 4,000+ orders across e-commerce delivery platforms.
Overview
17
17
years of professional experience
Work History
BUSINESS OPERATIONS MANAGER
American Association Of University Professors
09.2021 - Current
- Optimize processes to achieve membership goals by maintaining and updating membership database, website and SOPs
- Pioneered digital database for membership tracking geared to save time by using automation
- Increased membership to 99% of faculty through digital outreach
- Reviewed organization's strategic plans and developed departmental goals and standards to support vision.
PROJECT MANAGER
Grant Thornton LLP
02.2006 - 09.2013
- Oversaw concurrent process improvement projects for various clients in the Washington, DC - area and beyond with emphasis on increasing transparency and preventing risks
- Conducted testing and produced test outcomes to improve organizational processes prior to audit
- Improved client satisfaction to ensure repeat business by presenting project results to senior client management
- Elevated level of operational visibility and process intelligence by implementing corrective action plans for each gap and updating affected policies and SOPs
- Boosted productivity and performance excellence by coaching junior consultants in annual performance reviews
- Revamped and documented 20+ business processes annually to ensure continuous efficiency improvement within accounts payable, budget, and IT systems to test associated controls for design and operating effectiveness
- Effectively managed 15-20 team members on concurrent, multiyear, organizational business process improvement projects using PM software
- Earned $6M+ in new contracts by spearheading project deliverables and maintaining on-time delivery
- Recognized for outstanding project management, receiving 5 client awards
- Participated in campus recruiting events to attract new talent
- Conducted potential hire screenings, interviews and selections
INDEPENDENT CONTRACTOR E-COMMERCE
Amazon Prime at Whole Foods, DoorDash
01.2020 - Current
- Use Amazon Prime and Instacart platforms to shop for customers and deliver their products with care
- Launched and maintain educational website to help customers and other independent contractors navigate popular food delivery apps, which attracts ~12,000+ visitors monthly
- Received thousands of five-star customer reviews lauding my attention to detail, communication and quality selections
- Awarded elite-level Amazon Prime e-commerce team member status for exceeding organization’s metrics and KPIs.
HEALTH AND WELLNESS COACH
Self Employed
05.2016 - 09.2021
- Consulted for other health coaches to increase their online presence by 12% and marketing their new courses to reach prospective clients
- Conducted A/B Testing using Kajabi to test effectiveness of course launch messaging
- Collaborate with top-health experts in New York City to create workshops and free online resources
- Increased lead generation through A/B testing, using Kajabi
- Created landing pages that increased e-mail lists by 1,000+ prior to course launches.
OPERATIONS MANAGER
Sewall House
09.2013 - 05.2018
- Credited as primary driving force behind successful management of multi-faceted operations of small woman-owned retreat center, including staff schedules, daily guest activities, online marketing, and website management
- Developed business process mapps to include staff procedures, guest management and food procurement, reducing duplication of effort and improving communication
- Created funnel to attract potential new clients to existing e-mail list
- Increased lead generation and audience reach by 10% by establishing digital marketing strategy and website redesign
- Revitalized marketing content and business tools from 1999, resulting in more clients and 5% increased revenue
Education
Master of Arts - International Commerce & Policy
George Mason University
Bachelor of Arts - International Relations
Newberry College
Newberry, SCSkills
- Process Mapping
- Budgeting, Finance & Accounting
- E-commerce
- Website Management
- Small Business Operations
- System Implementation
- MS Office Visio & Access and Project
- WordPress - AcrobatPro - Jira
- Google Docs - Dropbox - Slack
- Ontraport - Kajabi - Google Analytics
- PeopleSoft - QuickBooks - Hyperion
- Google Analytics - Social Media
- Aweber - ConstantContact - LeadPages
Accomplishments
- National elite-level e-commerce award at Amazon Prime for Whole Foods, exceeding department's metrics
- Grant Thornton Extra Degree Award for exceptional client service (5x) with client citing outstanding management skills, integrity and attention to detail
- Received over 1,000 five-star customer reviews on the Instacart and DoorDash platforms
- Received over 100 five-star Tripadvisor reviews for outstanding customer service at Sewall
Certification
Project Management Professional (PMP) 08.2009 – 08.2018
Six Sigma White Belt Training 2013
Google Analytics Training 2020
Timeline
BUSINESS OPERATIONS MANAGER
American Association Of University Professors
09.2021 - Current
INDEPENDENT CONTRACTOR E-COMMERCE
Amazon Prime at Whole Foods, DoorDash
01.2020 - Current
HEALTH AND WELLNESS COACH
Self Employed
05.2016 - 09.2021
OPERATIONS MANAGER
Sewall House
09.2013 - 05.2018
PROJECT MANAGER
Grant Thornton LLP
02.2006 - 09.2013
Master of Arts - International Commerce & Policy
George Mason University
Bachelor of Arts - International Relations
Newberry College
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