NADRA TURNER
Las Vegas
Summary
Detail-oriented beverage service professional with a strong background in cash management and customer engagement. Expertise in maintaining service excellence in high-pressure settings, prioritizing efficiency and adherence to health regulations to enhance the overall guest experience.
Overview
25
25
years of professional experience
Work History
Cocktail Server
Boyd Gaming
Las Vegas
05.2017 - Current
- Engaged patrons and delivered beverage service in gaming areas, ensuring friendliness and promptness to enhance customer experience.
- Ensured smooth delivery of drinks by skillfully balancing a full tray for customer satisfaction.
- Received and relayed beverage orders to bartenders, facilitating efficient service and customer satisfaction.
- Delivered complimentary beverages according to company guidelines, contributing to a positive guest experience.
- Adhering to local health codes, including proper glassware handling and maintaining personal hygiene standards.
- Compute charges for orders and accept payment for same; maintain an accurate bank at all times.
Floor Supervisor
JON’S Market
Redondo Beach
01.2017 - 12.2017
- Established customer service standards in LA’s premier high-end marketplace, enhancing overall customer satisfaction.
- Provided friendly and attentive service to prioritize customer retention, fostering loyal client relationships.
- Supervised daily store operations and ensured compliance with company policies.
- Coordinated staff scheduling and managed team performance effectively.
- Trained new employees on customer service standards and operational procedures.
Casino Model Cocktail Server
Station Casinos
Las Vegas
01.2015 - 12.2016
- Delivered friendly, prompt service to Casino and VIP players as a Casino Model Cocktail Server, enhancing guest experience.
- Coordinated efficient beverage service with casino bartenders to ensure seamless operations during peak hours.
- Collaborated with designers to create engaging fashion presentations.
- Participated in promotional events for brand visibility and audience engagement.
- Maintained professionalism during photoshoots and runway shows.
Show Room Model Beverage Server
Stratosphere Hotel and Casino
Las Vegas
01.2012 - 12.2014
- Delivered personable and timely customer service, enhancing guest retention as a Show Room Model Beverage Server.
- Handled cash transactions during special events, ensuring accurate and secure financial operations.
- Modeled fashion trends during live events at luxury hotel and casino.
- Collaborated with photographers for promotional campaigns and advertisements.
- Participated in runway shows showcasing designer collections and accessories.
Model Beverage Server
Hard Rock Hotel and Casino
Las Vegas
01.2005 - 12.2008
- Promoted to model beverage server by the Vice President of F&B, serving as a key employee for player retention and beverage service.
- Facilitated comp and cash cocktail services at the casino floor, REHAB, The Joint concert venue, and VIP Penthouse.
- Collaborated with designers to create visually appealing fashion concepts.
- Participated in promotional events to enhance brand visibility and engagement.
- Attended fittings and rehearsals to ensure seamless performance readiness.
VIP Pit Clerk Supervisor
Hard Rock Hotel and Casino
Las Vegas
01.2005 - 12.2006
- Supervised VIP Pit Clerks, focusing on customer retention and managing daily collection and input of player rating cards, facilitating player markers, redemptions, and table credits.
- Counted down all gaming tables daily and scheduled all Pit Clerks under the direction of the Director of Cage Operations.
- Processed transactions at gaming tables with accuracy and efficiency.
- Assisted guests with inquiries and provided exceptional customer service.
- Monitored gaming activities to ensure compliance with regulations and policies.
Assistant Manager
Yum Brands
01.2001 - 12.2005
- Promoted from Team Member to Supervisor, followed by promotion to Assistant Manager.
- Conducted daily cash audits, managed inventory controls, scheduled employees, and upheld corporate service standards to ensure operational efficiency.
- Led team in daily operational activities and staff coordination.
- Implemented staff training programs to enhance service skills and efficiency.
- Monitored inventory levels and coordinated with suppliers for timely restocking.
Skills
- VIP model server
- Point of sale
- Cash handling expertise
- Cash management
- Alcohol awareness certification
- Food handler safety certification
- Customer service excellence
- Floor presence and management
- Infogen and Kronos proficiency
- Brand loyalty and value
- Effective communication skills
Timeline
Cocktail Server
Boyd Gaming
05.2017 - Current
Floor Supervisor
JON’S Market
01.2017 - 12.2017
Casino Model Cocktail Server
Station Casinos
01.2015 - 12.2016
Show Room Model Beverage Server
Stratosphere Hotel and Casino
01.2012 - 12.2014
Model Beverage Server
Hard Rock Hotel and Casino
01.2005 - 12.2008
VIP Pit Clerk Supervisor
Hard Rock Hotel and Casino
01.2005 - 12.2006
Assistant Manager
Yum Brands
01.2001 - 12.2005