April Pauline Bigtas
La Plata,MD
Summary
Customer-focused professional with strong skills in service delivery and issue resolution. Manages high-volume environments effectively while maintaining organization and a positive approach. Committed to supporting team objectives and enhancing customer experiences. Seeks a full-time position that leverages strong interpersonal, time management, and problem-solving skills.
Overview
1
1
Certification
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Cocktail Server
MGM Resorts National Harbor
Oxon Hill, Maryland
07.2023 - 09.2026
- Provided exceptional cocktail service to guests in a high-energy casino environment.
- Provided exceptional service to a high volume of daily customers.
- Managed multiple drink orders efficiently during peak service times.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided detailed information on drink specials and menu items to assist guests in making informed choices.
- Maintained cleanliness and organization of bar and serving areas to ensure efficient service.
- Resolved guest inquiries and issues to improve overall dining experience.
- Verified guest identification to ensure compliance with age restrictions before serving alcohol. prior to serving.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Server/Bartender
Hilton Garden Inn Hotel
Waldorf, Maryland
03.2023 - 05.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Verified age of guests before serving alcoholic beverages to comply with regulations before serving alcoholic beverages
- Set a positive tone for the entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items like appetizers and mixed drinks, contributing to increased sales revenue.
- Seated customers in a timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints promptly, ensuring high levels of customer satisfaction and team morale.
- Increased sales significantly by upselling higher-end products to customers.
- Conducted timely check-ins with customers to take orders and assess meal satisfaction, addressing issues proactively.
Server/Bartender/Hostess
Sakura Japanese Steakhouse
09.2015 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Built rapport with regular customers by providing personalized service.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Ensured order efficiency and accuracy through effective communication with kitchen staff, leading to numerous customer recommendations.
- Answered customers' questions, recommended items, and recorded order information.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Seated customers in a timely manner by managing reservations and waitlists skillfully.
- Promoted excellent service and enthusiasm, resulting in increased customer referrals and walk-in business.
- Executed opening, closing, and shift change tasks to ensure smooth restaurant operations.
Server
Kodori
05.2017 - 05.2019
- Served food and beverages promptly with focused attention to customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Developed strong connections with regular customers by engaging in friendly conversations and remembering their preferences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Resolved customer complaints promptly and professionally, ensuring customer satisfaction and loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Seated customers in a timely manner by managing reservations and waitlists skillfully.
Cashier
Waldorf Honda
11.2016 - 05.2017
- Greeted customers upon entry and addressed their needs to enhance shopping experience.
- Cultivated customer relationships to foster loyalty and repeat visits.
- Assisted customers in identifying their needs to facilitate informed purchasing decisions.
- Adjusted schedule and took on extra shifts to support business operations.
- Greeted customers at entrance to create a friendly atmosphere. and helped determine their needs.
Cashier
Popeyes Louisiana Kitchen Inc.
02.2015 - 09.2015
- Greeted customers upon entry and promptly addressed their needs to enhance shopping experience.
- Developed customer relationships to foster loyalty and encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Adapted schedule to ensure adequate staffing during peak hours. and extra shifts to meet business needs.
- Responded to inquiries about store policies and resolved customer concerns to ensure satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
Submaker
SUBWAY®Restaurants
02.2015 - 09.2015
- Collaborated effectively in team environment, contributing support and guidance to achieve shared goals.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Fostered positive relationships through respectful and friendly interactions, enhancing team cohesion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained accuracy in all tasks by carefully reviewing work for errors. while completing assignments.
Registered Midwife
Maria Eleazar Memorial District Hospital
04.2013 - 11.2014
- Offered primary care to expecting mothers and newborn infants.
- Performed prenatal and postnatal examinations.
- Provided prenatal care by monitoring mother and baby health, identifying potential health concerns and providing advice to support mothers.
- Provided emotional support to expecting mothers by addressing questions and alleviating concerns to enhance their birthing experience.
- Performed low-intervention techniques to induce labor or relieve pain during labor.
- Administered pain medication during deliveries to keep mothers comfortable and safe during delivery.
- Watched vital signs, checked for comfort levels and monitored emotional states of mothers before, during, and after labor.
- Managed fetal distress and delivery complications calmly to provide safety to mothers and babies.
- Collaborated with physicians during advanced practice training to expand skill set and improve patient care.
- Assisted mothers with breastfeeding, self-care and postpartum healthcare.
- Documented patient prenatal care, labor and delivery, and postpartum care to maintain accurate medical records and ensure continuity of care.
- Educated mothers and families on pregnancy-related topics to inform and prepare for pregnancy, childbirth and newborn care.
- Provided healthcare information and educational resources to new parents.
- Participated in advanced practice training and worked alongside physicians.
- Kept accurate medical records by documenting patient prenatal care, labor and delivery and postpartum care.
- Followed professional standards and guidelines by adhering to ethical and legal guidelines and maintaining continued education certifications.
- Assessed general and mental health of mothers during prenatal appointments.
- Performed neonatal assessments by checking baby's vital signs and performing physical exams to determine overall health at birth.
- Assessed general and mental health of mothers during prenatal appointments. and overall comfort of mothers in prenatal appointments.
Education
Midwifery - Pregnancy And Delivery
Southern Luzon State University
Lucban, Quezon 06.2010 - 04.2013
Highschool -
Our Lady of Lourdes Academy
Tagkawayan QuezonSkills
- Dining service
- To-go order prep
- Buffet Setup and Takedown
- Point-of-Sale (POS) Software
- Check Payment Processing
- Cash Handling
- Suggestive Selling
- Table Setting Arrangements
- Greet Guests
- Assist Customers
- Guest relations
- Guest Satisfaction
- Customer rapport
- Server Training
- Composed under pressure
- Communication skills
- Price recall
Certification
- TIPS certified
- SERVSAFE Food Handler
Timeline
Cocktail Server
MGM Resorts National Harbor
07.2023 - 09.2026
Server/Bartender
Hilton Garden Inn Hotel
03.2023 - 05.2025
Server
Kodori
05.2017 - 05.2019
Cashier
Waldorf Honda
11.2016 - 05.2017
Server/Bartender/Hostess
Sakura Japanese Steakhouse
09.2015 - 06.2023
Cashier
Popeyes Louisiana Kitchen Inc.
02.2015 - 09.2015
Submaker
SUBWAY®Restaurants
02.2015 - 09.2015
Registered Midwife
Maria Eleazar Memorial District Hospital
04.2013 - 11.2014
Midwifery - Pregnancy And Delivery
Southern Luzon State University
06.2010 - 04.2013
Highschool -
Our Lady of Lourdes Academy