Nady Mesamour
West Palm Beach,FL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
U-Haul International
West Palm Beach, FL
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Board Meeting Specialist/ Receptionist
Pride Staff
West Palm Beach, FL
11.2022 - Current
- BOARD MEETINGS SPECIALIST-
Records the minutes of various BCC and Committee meetings using a laptop computer and recorder; types extensive
notes and tape records meetings; creates/condenses minutes of the various meetings for the official permanent record; identifies and labels contents of audio recordings of meetings.
Attends agenda review meetings with County staff and BCC aides to discuss agenda, upcoming meetings, issues,
and/or changes.
Participates in the updating of Minutes Clerk procedures manual; proofreads and edits documents as needed in the absence of assigned staff.
Researches requests and distributes to requesting party.
Performs quality assurance audits of scanned county documents; labels contents in meeting folder.
Writes clear, concise minutes of the meetings attended for review and approval by the respective government body; proofreads and edits minutes as instructed.
Completes public records requests in the absence of records research clerk or during times of high intake.
Uploads and syncs approved minutes through the Clerk’s Office myMinutes site.
Assists walk-in customers and routes phone calls.
Applies electronic signatures to wire transfers.
Safely and successfully performs essential job functions consistent with the ADA, FMLA and other federal, state
and local standards, including meeting qualitative and/or quantitative productivity standards.
Maintains reasonably regular, punctual attendance consistent with the ADA, FMLA, other federal, state and local standards and the organization’s attendance policies and procedures.
Complies with all personnel policies and procedures. - RECEPTIONIST- Developed and implemented specialized procedures for customer service operations. Generated reports to track lead performance, operate phone and mail services, responding to clients email with proper feedback, data entry, and researched and analyzed customer concerns to identify areas of improvement. Coordinated with other departments to ensure efficient workflow processes.
Salesforce Administrator
Urban Corps
California
03.2020 - 11.2023
- Converting leads and created custom objects, page layouts buttons and profiles Creating tabular summary, matrix and joined reports Automating workflow charts Reconciling vendor statements and correct discrepancies Set appointments Conducted follow up calls Met monthly sales goals
E-commerce Business Owner
Pink Vallure
virtual
02.2017 - 01.2023
- Built and maintained virtual drop shipping store Selling women's apparel, fashion jewelry, and other items related to todays fashion trends Integrated email marketing, and ran promotional offers Fulfilled and distributed orders placed on website
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Researched potential partners in order to expand services offered.
- Collaborated with other owners on joint ventures and shared resources.
- Set pricing structures according to market analytics and emerging trends.
Behavioral Health Technician
United Recovery Project
Lake worth FL
02.2018 - 03.2020
- Reported daily activities and behaviors of clients Medication distribution/ supervision Safely transported clients from facility to planned appointments Provided structure, boundaries, and a warm atmosphere and caring environment Promote a positive morale
Head Cashier
Home Depot
Delray Beach FL
10.2005 - 12.2015
- Processed checkout and return transactions Stayed knowledgeable on project material to provide top tier customer service Followed all policies and procedures Approved Point of Sale transactions and markdowns for mainline registers Provided first level escalation for customer issues Assisted in the supervision, coaching and training of other Front End Associates
Education
Other - Behavioral health technician
Sacred Heart International
02.2018
High school or equivalent - General Education
Atlantic High School
04.2007
Skills
- Microsoft offices - 10 years
- CRM software - 10 years
- Leadership - 10 years
- Sales management - 10 years
- Pricing - 10 years
- Event planning
- Business Development - 5 years
- Bilingual - 10 years
- Call Management
- Information Security
- Inbound and Outbound Calling
- Data Collection
- Schedule Mastery
- Client Relations
- Customer Service
- Service Upselling
Timeline
Customer Service Representative
U-Haul International
10.2023 - Current
Board Meeting Specialist/ Receptionist
Pride Staff
11.2022 - Current
Salesforce Administrator
Urban Corps
03.2020 - 11.2023
Behavioral Health Technician
United Recovery Project
02.2018 - 03.2020
E-commerce Business Owner
Pink Vallure
02.2017 - 01.2023
Head Cashier
Home Depot
10.2005 - 12.2015
Other - Behavioral health technician
Sacred Heart International
High school or equivalent - General Education
Atlantic High School