Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadya Jackson-Finch

Chandler,AZ

Summary

10+ years Call Center Experience Multi-screen Navigation High Demand Environment Met Quality Requirements Excellent Attendance Dependability Independent & Team Player

Overview

18
18
years of professional experience

Work History

Benefit Verification Specialist

CVS Specialty Pharmacy
10.2014 - Current
  • Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
  • Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
  • Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.

Customer Service Representative

State Farm
08.2013 - Current
  • Customer Retention
  • Achieved 100 Percent Quality
  • Submitted Policy Changes/Implemented
  • Facilitated Team Meeting

Volunteer

PILGRIM REST BAPTIST CHURCH
01.2008 - 05.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Customer Service Representative

Ikon Office Solutions
10.2007 - 08.2008
  • Achieved Sales Goals
  • Received Top Achiever
  • Customer Retention

Education

Deaf Studies

Phoenix Community College
Phoenix, AZ
05-2018

Associate of Arts - Deaf Studies

Cincinnati State Technical And Community College
Cincinnati, OH

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Claims Processing
  • Medical Terminology
  • Medical Billing
  • ICD Coding
  • HIPAA Compliant

Timeline

Benefit Verification Specialist

CVS Specialty Pharmacy
10.2014 - Current

Customer Service Representative

State Farm
08.2013 - Current

Volunteer

PILGRIM REST BAPTIST CHURCH
01.2008 - 05.2022

Customer Service Representative

Ikon Office Solutions
10.2007 - 08.2008

Deaf Studies

Phoenix Community College

Associate of Arts - Deaf Studies

Cincinnati State Technical And Community College

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