Nadya Jackson-Finch
Chandler,AZ
Summary
10+ years Call Center Experience Multi-screen Navigation High Demand Environment Met Quality Requirements Excellent Attendance Dependability Independent & Team Player
Overview
18
18
years of professional experience
Work History
Benefit Verification Specialist
CVS Specialty Pharmacy
10.2014 - Current
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
Customer Service Representative
State Farm
08.2013 - Current
- Customer Retention
- Achieved 100 Percent Quality
- Submitted Policy Changes/Implemented
- Facilitated Team Meeting
Volunteer
PILGRIM REST BAPTIST CHURCH
01.2008 - 05.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Customer Service Representative
Ikon Office Solutions
10.2007 - 08.2008
- Achieved Sales Goals
- Received Top Achiever
- Customer Retention
Education
Deaf Studies
Phoenix Community College
Phoenix, AZ05-2018
Associate of Arts - Deaf Studies
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Claims Processing
- Medical Terminology
- Medical Billing
- ICD Coding
- HIPAA Compliant
Timeline
Benefit Verification Specialist
CVS Specialty Pharmacy
10.2014 - Current
Customer Service Representative
State Farm
08.2013 - Current
Volunteer
PILGRIM REST BAPTIST CHURCH
01.2008 - 05.2022
Customer Service Representative
Ikon Office Solutions
10.2007 - 08.2008
Deaf Studies
Phoenix Community College
Associate of Arts - Deaf Studies
Cincinnati State Technical And Community College
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