Nadya Johnson
Houston,TX
Summary
Driven agent with exceptional record of accomplishment in exceeding sales, service and performance targets. In-depth understanding of sales products, services and market conditions. High-energy team player ready to leverage abilities to positively impact sales numbers and promote company success.
Overview
12
12
years of professional experience
Work History
Escrow Coordinator & Title Curative Specialist
Fort Settlement/Avenue Title
Austin , TX
2020.09 - Current
- I was the number one closer for my sector on mortgages for 2021 and 2022
- I consistently cleared over 2,000,000 in sales year over year and was named the best newcomer of the year in 2021
- Ordered demands, HOA statements, evidence of insurance and other required documents.
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
- Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Examined deeds, deeds of trust, liens, judgments, and easements.
- Performed title searches, ordered reports and obtained clearance documents.
- Prepared and issued title commitments and title insurance policies based on information compiled from title searches.
- Analyzed chain of title and prepared reports outlining title-related matters.
- Facilitated clear and effective communication between brokers, borrowers and lenders.
- Consulted with title department to resolve tax liens, boundary disputes and encroachments.
Concierge -Part Time, This Is a Weekend Overnight
Worth Ross Management Co. Inc.
Austin , TX
2019.07 - 2021.07
- Regularly updated front desk's concierge book to ensure availability of most relevant visitor information, handled HOA payments and booked reservations for amenities.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Provided knowledgeable service when answering questions and greeted all residents with friendliness.
- Kept reception area clean and organized to offer positive first impression to everyone.
- Responded to residents concerns.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Escrow Assistant
Capital Title
Austin , TX
2019.08 - 2020.06
- Handled all incoming calls and directed callers to appropriate department or employee.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
- Managed new contracts, files and retrieval requests quickly.
- Set up and maintained physical and electronic filing systems.
- Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
Leasing Professional
AMLI Residential Properties Trust
Austin , TX
2017.11 - 2019.07
- Experienced in various types of properties including new construction, luxury apartments and mixed use residential and retail.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Maintained thorough, accurate and compliant property records for internal and regulatory audits.
- Kept meticulous records of all correspondence with residents and tenants.
- Scheduled tours so that interested parties could view available units and see the facilities.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Encouraged prospective tenants to fill out applications after property tours.
- Ranked 7th company wide for sales and customer service within my first 90 days.
Sales and Marketing Coordinator
Harley Davidson Inc
Houston , TX
2014.11 - 2017.09
- As a Marketing manager, my strategies combined with vendor relations brought an increase of almost 10 percent in sales year over year.
- Was the top Motor clothes associate for 3 years straight and was promoted to a spot in management.
- In the vehicles department, where I was paid commissions, I averaged around 300-400k in sales while still running and maintaining the Marketing Department.
- Partnered with sales representatives during customer consultations to build agency and customer relations.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Strategized new approaches to meet objectives, capitalize on emerging opportunities and drive growth.
- Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
- Leveraged industry trends and competitive analyses to improve customer relationship-building.
- Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
- Successfully planned and executed corporate meetings, lunches and special events.
- Coordinated meetings with other department managers and served as main liaison between department heads and executives.
Manager
Bryants LLC
Katy , TX
2012.06 - 2014.09
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Managed customer service by training staff, overseeing operations and resolving issues quickly.
- Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Processed transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
Education
Real Estate
Acable Agent
AustinSkills
- Exceeds sales goals
- Excellent communicator
- Proficient in Microsoft Office
- Highly professional
- Application processing
- Sales and marketing aptitude
- Verbal and written communication
- Team player
- Profit generation
- Excellent negotiating tactics
- Payment collection
- Appointment setting
- Worked with ResWare, SoftPro, RamQuest and Qualia
- Have national title experience, especially Texas files
Timeline
Escrow Coordinator & Title Curative Specialist
Fort Settlement/Avenue Title
2020.09 - Current
Escrow Assistant
Capital Title
2019.08 - 2020.06
Concierge -Part Time, This Is a Weekend Overnight
Worth Ross Management Co. Inc.
2019.07 - 2021.07
Leasing Professional
AMLI Residential Properties Trust
2017.11 - 2019.07
Sales and Marketing Coordinator
Harley Davidson Inc
2014.11 - 2017.09
Manager
Bryants LLC
2012.06 - 2014.09
Real Estate
Acable Agent
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