Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naeli Otero Mejias

Miami,FL

Summary

Dynamic professional with experience at the Army National Guard, excelling in payroll management and candidate coordination. Proven ability in customer service and conflict resolution, enhancing team efficiency and satisfaction. Skilled in data entry and Microsoft Office, I effectively streamline processes and foster collaboration to achieve organizational goals.

Overview

4
4
years of professional experience

Work History

Department Of Corrections

Army National Guard
Saint Augustine, FL
09.2022 - 02.2025
  • Managed daily payroll and attendance of candidates, maintaining precise, confidential data.
  • Hired and coordinated candidates for various roles, ensuring they qualify and documented the candidates roles.
  • Communicated regularly with candidates and staff to schedule interviews, provide updates, and resolve questions.
  • Supported remote recruiting operations, using digital tools for tracking, reporting, and communication.
  • Ensured compliance with organizational policies and standards for record keeping and documentation.

Customer Service Representative

Healthy Tribe
Auburndale, FL
07.2021 - 08.2022
  • Resolved customer inquiries and issues through effective communication and problem-solving skills.
  • Assisted in training new team members on customer service protocols and best practices.
  • Streamlined order processing procedures to enhance efficiency and reduce response times.
  • Implemented feedback mechanisms to identify areas for service improvement and customer satisfaction.

Education

High School Diploma -

Miami Killian Senior High School
Miami, FL
06.2021

Skills

  • Data Entry & Record Keeping
  • Customer Service & Conflict Resolution
  • Microsoft Office & Google Workspace
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Payroll & Attendance Management

Languages

Spanish
Native or Bilingual

Timeline

Department Of Corrections

Army National Guard
09.2022 - 02.2025

Customer Service Representative

Healthy Tribe
07.2021 - 08.2022

High School Diploma -

Miami Killian Senior High School

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Naeli Otero Mejias