Naemi Tesfamicael
Rosemount,MN
Overview
3
3
years of professional experience
Work History
Behavior Therapist
Just Kids Early Childhood Learning Center
Minneapolis, MN
06.2025 - Current
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Enhanced client progress by consistently monitoring and adjusting treatment goals.
- Conducted assessments to establish baseline data and measure client progress over time.
Nutrition Aide
Fairview Ridges Hospital
Minneapolis, MN
10.2024 - Current
- Improved patient satisfaction by providing customized meal plans according to their dietary needs.
- Reduced the risk of cross-contamination by properly storing food items and implementing allergen-free cooking techniques when necessary.
- Developed strong relationships with patients, earning their trust while addressing their unique dietary needs and concerns.
- Collaborated with healthcare professionals to ensure the successful implementation of nutritional interventions for patients.
Front end Associate
Walmart
Apple Valley, MN, USA
10.2023 - 06.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Call Center Representative
Awash health Center
Addis Ababa, Ethiopia
09.2022 - 03.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Provided personalized assistance to clients and fostering strong relationships.
Education
International Business -
Augsburg College
Minneapolis, MN05.2028
Accounting -
Augsburg College
Minneapolis, MN05.2028
Skills
- Communication skills
- Bilingual
- Guest services
- Time management
- Customer service
- Relationship building
- Behavioral skills training
Timeline
Behavior Therapist
Just Kids Early Childhood Learning Center
06.2025 - Current
Nutrition Aide
Fairview Ridges Hospital
10.2024 - Current
Front end Associate
Walmart
10.2023 - 06.2024
Call Center Representative
Awash health Center
09.2022 - 03.2023
International Business -
Augsburg College
Accounting -
Augsburg College