Nafaria O. McMillian
Madras,OR
Summary
Detail-oriented healthcare administrative professional with mid-level experience coordinating patient workflows, managing multi-departmental scheduling, and supporting inter-facility communication. Strong leadership and organizational skills have been developed through experience in both healthcare and team management roles. Proficient in EPIC, Microsoft Office Suite, and patient information systems. I Hold a B.A. In English education with honors, I am passionate about combining efficiency with clear communication. Seeking to bring these strengths to a Residency Program Coordinator position at OHSU.
Overview
5
5
years of professional experience
Work History
Centralized Scheduler
St. Charles Health System
Madras, OR
02.2024 - Current
- Serve as the central liaison between hospital departments to ensure timely and coordinated patient scheduling.
- Support internal operations by solving workflow issues across systems and improving cross-departmental communication.
- Communicate with external facilities regarding patient status and hospital accounts to ensure care continuity.
- Proficient in EPIC, LOLA, ROYAL, and Microsoft Office programs, contributing to system efficiency and patient care excellence.
Lead Barista / Shift Supervisor
The Human Bean
Madras, OR
10.2021 - 02.2024
- Managed daily store operations, including opening/closing procedures and workflow coordination.
- Created and maintained employee schedules, handled shift changes, and resolved coverage issues efficiently.
- Fostered strong team morale through hands-on leadership, conflict resolution, and clear communication.
- Currently oversee and manage the location’s social media accounts, including content creation, promotions, and customer engagement.
- Trained new employees and supported store management in implementing operational improvements.
Student Teacher Aide
University of Dubuque
Dubuque, IA
01.2021 - 05.2022
- Assisted in middle and high school classrooms (Grades 6–12) as part of the university’s education training program.
- Provided targeted academic and behavioral support to at-risk students, promoting positive classroom engagement and study habits.
- Collaborated with supervising teachers to develop individualized strategies for student success.
- Encouraged personal growth and academic resilience through one-on-one mentorship and consistent classroom presence.
Student Ambassador
University of Dubuque
Dubuque, IA
08.2020 - 05.2022
- Scheduled and coordinated campus visits for prospective students and their families.
- Conducted campus tours, presenting key academic departments, student services, and university culture.
- Performed general office duties including answering phones, organizing visit schedules, and assisting with event logistics.
- Provided a positive and informative experience for guests, representing the university in a professional and engaging manner.
Education
Bachelor of Arts - English Education
University of Dubuque
Dubuque, IA05.2022
High School Diploma -
West Anchorage High School
Anchorage, AK05-2018
Skills
- EPIC
- LOLA
- ROYAL
- Microsoft Word
- Excel
- Outlook
- Teams
- Schedule coordination
- Calendar management
- Interdepartmental communication
- Inter-facility communication
- Healthcare administration
- Patient support
- Time management
- Multitasking
- Conflict resolution
- Team leadership
- Written communication
- Verbal communication
- Data entry
- Social media management
- Maintaining confidentiality
- HIPAA compliance
- File preparation
- Strong organization
Achievements And Leadership
- Graduated with Honors – University of Dubuque (3.5 GPA)
- Selected as a Wendt Character Scholar, demonstrating leadership, integrity, and service
- Member of Lambda Tau Delta Sorority; served as Social Chair, organizing campus-wide events and community engagement
- Chosen as a Student Ambassador to represent the university to prospective students and families
References
References available upon request.
Timeline
Centralized Scheduler
St. Charles Health System
02.2024 - Current
Lead Barista / Shift Supervisor
The Human Bean
10.2021 - 02.2024
Student Teacher Aide
University of Dubuque
01.2021 - 05.2022
Student Ambassador
University of Dubuque
08.2020 - 05.2022
Bachelor of Arts - English Education
University of Dubuque
High School Diploma -
West Anchorage High School