Summary
Overview
Work History
Education
Skills
Timeline
COURSES
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Nafeesa Cornish

Elsmere

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

JPMorgan Chase
Newark, DE
09.2021 - 11.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Developed training materials focused on best practices for customer engagement strategies.
  • Analyzed customer feedback to identify trends, driving improvements in service quality.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Certification in Baking And Pastry - Baking And Pastry

Delaware Technical Community College-Stanton
Newark DE
02.2026

Certified Nursing Assistant - undefined

Charleston Job Corps Center
Charleston, WV
10.2018

High School Diploma - undefined

Delaware Academy of Public Safety And Security
New Castle, Delaware
06.2016

Skills

  • Customer service
  • Customer relations
  • Problem resolution
  • Relationship building
  • Customer satisfaction measurement
  • Client relations
  • Time management
  • Active listening
  • Decision-making
  • Verbal and written communication

Timeline

Customer Service Representative

JPMorgan Chase
09.2021 - 11.2025

Certified Nursing Assistant - undefined

Charleston Job Corps Center

High School Diploma - undefined

Delaware Academy of Public Safety And Security

Certification in Baking And Pastry - Baking And Pastry

Delaware Technical Community College-Stanton

COURSES

  • Account Investment Program: Banking and Financial Support Services
  • Year Up Program
  • Jul 2021