Nafeesah Burton
Philadelphia,PA
Summary
I am a graduating Senior at Peirce College majoring in criminal justice. I am currently seeking a position in Corrections, specifically a Juvenile Probation Officer. I specialize in administrative operations, analytical skills, case work and customer service.
Overview
2
2
years of professional experience
Work History
Front Desk/Hostess
Dave & Buster's
Philadelphia, PA
02.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Provided excellent customer service to guest, made sure they followed security protocol.
Housekeeper
Club Quarters Hotel
09.2019 - 03.2020
- Performing a variety of cleaning activities such as sweeping, vacuuming, dusting, mopping etc
- Ensuring all rooms are cared for and inspected according to standards
- Protecting equipment and making sure there are no inadequacies.
Mentor Volunteer
Girls Inc
Philadelphia, PA
09.2016 - 03.2017
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Helped with office tasks, taking messages, scanning documents.
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Planned and delivered numerous activities and special events for programs and services.
Intern
University of Pennsylvania
Philadelphia, PA
06.2012 - 04.2013
- Participated in a series of workshops to develop leadership and communications skills
- Researched health issues concerning West Philadelphia residents
- Presented information to University of Pennsylvania education students and provided tips on how to handle a classroom and good teaching techniques.
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
Education
Bachelor of Science - Juvenile
Peirce College
Philadelphia, PA06.2022
Associate of Science - Criminal Justice
Brightwood Career Institute
Philadelphia, PA04.2017
Skills
- Strong knowledge of Penal code and other statutory laws relative to criminal offenses
- Microsoft, Excel, and PowerPoint
- Written communication, Public speaking, Active listen and learning skills
- Critical Thinking and Decision making
- Customer Experience
- Customer service (6 years)
- MS Office (Word, Excel, Outlook, PowerPoint, Manage files)
- Problem solving, Critical Thinking
- Organization Skills/Analytical Skills
Timeline
Front Desk/Hostess
Dave & Buster's
02.2022 - Current
Housekeeper
Club Quarters Hotel
09.2019 - 03.2020
Mentor Volunteer
Girls Inc
09.2016 - 03.2017
Intern
University of Pennsylvania
06.2012 - 04.2013
Bachelor of Science - Juvenile
Peirce College
Associate of Science - Criminal Justice
Brightwood Career Institute
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